Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
We are looking for a Service Delivery Manager who will take the responsibility of ensuring the quality of labour service delivery to customers in accordance with theworld class industry standards. Youll Secure resource readiness responsiveness and capability to fulfil the current & future business needs drive optimal utilizationoperational cost optimization and manage maintenance work profitability.
Youll also be responsible to keep customer centricity in decision making and to ensure high level collaboration with market operations. Manage the customerservice operations in efficient manner by liaising and leveraging the cross functional teams.
This is a local role based in Tunis Tunisia.
What you will do
- Lead all planned field activities so that they are executed to a High-Quality standard and in line with agreed procedures safety standards and regulations andensuring that all assignments are manned in perspective of first-time right approach to improve customer experience.
- Ensure active presence at customer sites securing good relationship and partnership with customers operations management by frequent field visits(preferably 30 to 50% of available time).
- Drive optimal utilization resource readiness and responsiveness in collaboration with KA teams and central planning function also manage the maintenancework profitability.
- Lead CSO scope issues to ensure timely and quality resolution. Support with analysis action plan and regular communication with relevant stakeholders.
- Lead the competence development in collaboration with training function to ensure the resource readiness for all current and future activities along with theadaptation of digitalization tools.
- Ensure that the team members are fully engaged and feeling empowered in executing the daily tasks; also manage the individuals development plan andcareer path in the most efficient manner.
- Ensure compliance with company policies OHS regulations global HR processes reporting of time and expenses.
We believe you have
- Technical or operational background
- Team leadership experience preferred.
- Strong productivity and continuous improvement focus.
- Understanding of maintenance and reliability concepts.
- Demonstrated Leadership Elements of Change Collaborate and Engage.
- Solid communication skills (English & French).
- Continuous learner & self-starter.
- Good understanding of global and local competitive environment.
- Strong interpersonal skills & Customer focus.
- Strategic thinking planning and execution.
- Drive for results and collaborate and open to change.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 27th March 2026.
If you have any questions about your application please contact Fizza Ikram.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
