Manager – Training and Development

• Lead planning execution and continuous improvement of functional training programs across the Bank. This includes designing and implementation of the annual training programs.
  
• Manage and operationalize the Banks internal academies and talent development programs (e.g. Banking 101 Retail Banking Academy Service Excellence Academy etc.).
  
• Translate strategic capability gaps into actionable learning pathways and development programs.
  
• Ensure training initiatives align with regulatory compliance and organizational capability priorities.
  
• In liaison with Senior Manager: Leadership Development & Culture Business Heads participate in the implementation of key leadership development programs including Executive programs Management Trainees and other Banking Talents development programs.
  

• Drive the Banks learning effectiveness model including teach-backs coaching for application action learning and post-training reinforcement.
  
• Partner with business leaders/HoDs to increase accountability for employee development and application of acquired skills.
  
• Design and execute mechanisms to measure application of learning on the job and impact on business results.
  

• Implement structured capability-building programs to improve staff performance productivity and service excellence across the Bank.
  
• Ensure consistency quality and standardization of capability development across all branches and functions.
  
• Drive and support development of competency frameworks proficiency levels and career development pathways.
  

• Coordinate scheduling facilitation logistics learning materials and stakeholder communication for all training programs.
  
• Manage relationships with internal trainers external facilitators and training partners while ensuring quality and cost-effectiveness.
  
• Oversee digital learning content curation registration and LMS utilization to drive self-paced development.
  
• In consultation with Senior Manager: Leadership Development & Culture develop the annual training budget by sourcing comparative market rates from reputable service providers on identified courses.
  
• From the overall approved budget drafting detailed budgets to motivate specific programs and obtaining approval of the costs before training commences.
  
• Preparing collecting and reconciling petty cash for all in-house training budgets and finally submitting receipts to the Finance department.
  

• Develop maintain and present monthly and quarterly Training & Development dashboards analytics and insights to support decision making process in the Bank.
  
• Track and report training compliance against regulatory requirements (e.g. BOT mandatory compliance training).
  
• Maintain accurate and auditable training and development records for all programs and critical and targeted professional certifications in the Bank.
  
• Monitor training budgets optimize training costs and track return on training investment.
  
• Ensure adherence to internal policies procedures and quality standards for all learning programs.
  

• Act as a learning adviser and strategic partner to internal stakeholders by providing insights and recommendations for driving employee engagement in the bank.
  

• Introduce innovative learning methodologies including blended learning digital experiences simulation-based learning and microlearning.
  
• Benchmark learning practices with banking and industry standards to ensure competitiveness and relevance.
  
• Build a culture of learning curiosity and continuous development across the organization. Risk Management:
  
• Update and maintain risk procedures and systems with respect to risk identification risk assessment risk monitoring risk mitigation strategies and risk reporting.
  
• Ensure effective adoption and utilization of risk management tools available within the Bank.
  
• Drive remediation of risk management exceptions identified during audit or risk reviews.
  
• Promote risk management culture and adhere to all banks policies and procedures.
  

Requirements

• Bachelors degree in human resources management Business Administration or related field from a recognized institution.
  
• Masters degree and professional HR certifications will be an added advantage.
  
• 5 years experience in Training Learning & Development or HR in a structured organization - preferably banking/financial services.
  
• Experience managing large-scale learning programs academies or capability development projects.