Senior Software Architect II ServiceNow Platform Architect
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Req Id:427968
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team you will be at the heart of our customer experiences.
Summary
As a ServiceNow Platform Architect / System Administrator you will serve as the technical authority and platform owner for Bells ServiceNow environment. Your primary focus will be the stability reliability security and evolution of the ServiceNow platform supporting enterprise IT service management and business workflows at scale.
Key Responsibilities
- Own and evolve the ServiceNow platform architecture ensuring high availability performance scalability and security.
- Act as the senior system administrator for ServiceNow overseeing configuration upgrades patching and environment management.
- Define and enforce platform standards architectural patterns and governance.
- Design review and approve complex ServiceNow solutions across ITSM ITOM CMDB and custom applications.
- Manage and support integrations using REST SOAP MID Servers and enterprise tooling.
- Ensure platform alignment with Bells enterprise architecture security and compliance requirements.
- Support the controlled adoption of AI-assisted ServiceNow capabilities (e.g. Now Assist) where they add operational value.
- Partner with delivery teams to translate business requirements into robust supportable technical solutions.
- Participate in an on-call support rotation providing escalation support for critical ServiceNow incidents and platform issues.
- Mentor and guide developers administrators and architects on ServiceNow best practices.
- Proactively identify platform risks technical debt and capacity concerns and lead remediation initiatives.
Critical Qualifications
- Advanced expertise in ServiceNow system administration and platform architecture.
- Strong experience with ITSM ITOM CMDB Discovery and Service Mapping.
- Proven ability to manage upgrades releases and platform lifecycle activities.
- Hands-on experience with integrations and enterprise connectivity (REST SOAP MID Server).
- Solid understanding of DevSecOps automation testing and release management.
- Familiarity with Now Assist and AI-assisted ServiceNow features is an asset.
- Strong knowledge of enterprise platforms cloud computing and security principles.
Preferred Qualifications
- University degree in Computer Science Engineering or equivalent experience.
- 8 years of experience in software engineering platform administration or architecture.
- 5 years of hands-on ServiceNow system administration and architecture experience.
- Experience supporting 24/7 or mission-critical enterprise platforms.
- ServiceNow certifications (CSA CIS CAD CTA) are strong assets.
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/02/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
Key Skills
- APIs
- Spring
- .NET
- DevOps
- Cloud Infrastructure
- IaaS
- AWS
- Solution Architecture
- Cloud Architecture
- PaaS
- Java
- Azure
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
