Junior CRM Executive

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

This role can be located in London or Leeds

Were looking for a driven data-curious creatively minded graduate (or early-career professional) to join our Northern Europe CRM team. This is an exciting opportunity for someone with real fire in their belly someone who thrives in fast-paced environments isnt afraid to roll up their sleeves and loves the space where data meets creativity.

Were looking for someone who wants to grow with us someone ambitious hungry to progress and excited by the opportunity to build a long-term career in CRM within a high-performing team.

You dont need years of CRM experience - well train you. What we do need is energy initiative curiosity and a genuine enthusiasm for tech and ecommerce.

What Youll Do

As our Junior CRM Executive youll help shape and deliver engaging personalised customer communications across our Northern Europe markets.

Youll support the development of our CRM programme from prospecting and nurturing to retention and re-engagement ensuring we deliver the right message to the right audience at the right time.

Youll also play an important role in helping to shape and evolve our customer loyalty programme supporting initiatives that drive repeat purchase deepen engagement and build long-term brand advocacy.

Youll gain hands-on experience across campaign planning segmentation testing reporting and optimisation learning how to turn insight into action with clear opportunities to take on increasing responsibility as you grow.

• Supporting the planning development and execution of CRM campaigns across Northern Europe delivering engaging customer communications through email and other owned channels.
• Building scheduling and deploying campaigns within Bloomreach (our CRM platform) including campaign setup audience selection scheduling and monitoring performance.
• Assisting with the creation and optimisation of Bloomreach Scenarios (automated workflows) to support customer lifecycle programmes such as welcome journeys post-purchase communications and re-engagement campaigns.
• Helping to implement and optimise Weblayers and on-site messaging to create personalised experiences for customers based on their behaviour and lifecycle stage.
• Creating and managing audience segments within Bloomreach using customer data behavioural triggers and event tracking to deliver relevant highly personalised communications.
• Supporting the development of our customer loyalty and retention initiatives identifying opportunities to increase repeat purchase engagement and long-term customer value.
• Working closely with design content and marketing teams to ensure campaigns are visually engaging on-brand and aligned with campaign objectives.
• Assisting with the setup of dynamic content and personalisation within campaigns to tailor messaging to different audiences and customer segments.
• Conducting thorough testing and QA checks across email campaigns and automated journeys to ensure flawless delivery across devices inbox providers and dynamic content variations.
• Monitoring campaign KPIs such as open rates click-through rates conversion and revenue contribution and helping to identify optimisation opportunities.
• Supporting A/B testing initiatives within Bloomreach to improve campaign performance and customer engagement over time.
• Producing regular campaign performance reports translating data into clear insights and recommendations for future campaigns.
• Maintaining strong data quality and compliance standards ensuring campaigns follow GDPR and internal best practices for customer data and marketing permissions.

What Youll Bring

This role is ideal for a graduate or someone in the early stages of their career who is:

• Naturally proactive you dont wait to be told what to do
• Energised by fast-moving environments
• Curious about data and excited by technology
• Creative but detail-oriented
• Confident working with numbers and spotting patterns
• Not afraid to get stuck in and take ownership
• Always looking for ways to improve things
• Ambitious and motivated to progress their career
• A strong communicator who enjoys collaborating with others
• An interest in marketing/CRM

Our Team

Were a high-energy high-expectation team. Were rarely satisfied and constantly push ourselves to be better testing more learning faster and always asking whats next.

Were looking for someone who thrives in that environment. Someone who raises the bar not just meets it. Someone who wants to be part of a team that challenges each other to be the best.

What Youll Gain

• Hands-on CRM training in a high-growth ecommerce environment
• Experience working with data automation personalisation and loyalty strategy
• Clear progression opportunities as you develop
• Real ownership and impact early in your career
• A fast-paced ambitious team that values initiative and new ideas