Technical Support Engineer | Bulgaria

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe. Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

Join Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management.

This role will focus on supporting and resolving data protection issues in traditional platforms DataProtect NetBackup Appliances Cloud databases and more as you collaborate closely with highly skilled engineers from our team striving to deliver flawless support and powerful solutions to our global customers.

How youll spend your time here:

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions including investigation troubleshooting and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article.

We would love to talk to you if you have many of the following:

• Degree in Computer Science Information Systems or related field & graduating in 2025 or 2026
• Troubleshooting & Problem-Solving Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge Familiarity with Windows macOS Linux.
• Networking Basics Understanding of TCP/IP DNS DHCP VPNs firewalls routers and switches.
• Basic Scripting & Automation (optional but valuable) Knowledge of PowerShell Bash or Python.
• Must be fluent in English. Additional languages would be an advantage.
• Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.