Maintenance Dispatcher

Position Summary:

The Maintenance Dispatcher / Maintenance Administrator is responsible for supporting the Maintenance Department by entering assigning tracking and closing Work Orders (WOs). This role coordinates daily maintenance workflow assists with scheduling audits tool and equipment maintenance records and ensures proper documentation and communication across departments. This position requires strong organizational skills a high level of attention to detail and the ability to work in a fastpaced manufacturing environment.

Primary Duties & Responsibilities:

Other duties may be performing functions duties or tasks employees are required to know and follow safe work practices and to be aware of Company policies and procedures related to job safety including safety rules and regulations. All functions duties or tasks are to be carried out in an honest ethical and professional manner and to be performed in conformance with applicable Company policies and the event of uncertainty or lack of knowledge of Company policies and procedures employees are required to request clarification or explanations from superiors or authorized company representatives.

• Create enter and maintain Work Orders (WOs) in the CMMS or maintenance tracking system.
• Assign Work Orders to appropriate maintenance personnel based on skill urgency and availability.
• Track progress of WOs and follow up with technicians to ensure timely completion.
• Close completed Work Orders with accurate labor hours parts usage and maintenance notes.
• Prioritize emergency or highimpact maintenance requests.
• Serve as the primary point of contact for maintenance requests from production supervisors and support departments.
• Communicate equipment breakdowns and job status updates to production and leadership.
• Coordinate with maintenance leads and supervisors to schedule planned work.
• Issue job packets maintenance instructions documentation and required permits (LOTO hot work etc.) as applicable.
• Maintain and audit records for tool calibration tool repairs and preventative maintenance schedules.
• Ensure compliance with internal audit requirements and customer/industry standards.
• Track upcoming tool maintenance due dates and notify responsible personnel.
• Maintain documentation of calibrated equipment and ensure accurate labeling and traceability.
• Maintain maintenance logs inspection forms downtime records and daily activity summaries.
• Assist with maintaining parts inventory records and issuing parts for Work Orders.
• File organize and archive maintenance paperwork both digitally and physically.
• Support preventive maintenance (PM) program by generating PM WOs and tracking completion.
• Assist with preparing reports for audits meetings supervisors and management.
• Communicate clearly with maintenance personnel production supervisors and engineering.
• Escalate critical maintenance issues to leadership when necessary.
• Ensure all work order documentation and procedures comply with safety and quality standards.
• Responsible for providing regular updates on departmental performance metrics through the effective use of dashboards.

Required Skills:

• Strong ability to read and interpret maintenance logs forms instructions and basic technical information.
• Ability to write clear Work Order notes maintenance summaries and professional correspondence.
• Strong data entry accuracy and ability to manage multiple tasks simultaneously.
• Proficiency with CMMS systems (or willingness to be trained).
• Ability to solve basic scheduling and coordination problems in a fastpaced environment.
• Strong communication skills with both maintenance and production teams.
• Basic knowledge of industrial equipment terms tooling and maintenance processes is preferred.

Experience & Education

• High school diploma or GED required.
• 13 years of administrative dispatching maintenance support or manufacturing experience preferred.
• Experience with CMMS systems (Fiix MP2 SAP PM eMaint etc.) a plus.
• Equivalent combination of education and experience will be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; use hands to finger handle or feel objects tools or controls; and talk or hear. The employee frequently is required to walk sit and reach with hands and arms. The employee is occasionally required to climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee must regularly lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to moving mechanical parts fumes or airborne particles extreme heat risk of electrical shock and vibration. The noise level in the work environment is usually loud.

This position involves access to information subject to U.S. government flow-down dissemination control NOFORN (Not Releasable to Foreign Nationals). As a result U.S. citizenship is required and candidates must hold only U.S. citizenship (no dual citizenship or other nationalities permitted).

Shultz Steel Company is an equal opportunity employer. The companys policy and practice is to provide equal employment opportunities and to assure those opportunities without regard to age sex (including pregnancy childbirth breastfeeding or related medical conditions gender race color creed national origin ancestry sexual orientation including gender identity or gender expression religion (including religious dress and religious grooming) mental or physical disability legally protected medical condition genetic information marital status military or veteran status reproductive decision making or any other status protected by applicable local state or federal anti-discrimination laws.