Concierge Ambassador
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Welcome and assist guests ensuring a professional and personalized service experience.
Provide information about hotel facilities services and local attractions.
Arrange transportation airport transfers tours and other guest activities.
Assist with restaurant reservations entertainment bookings and event arrangements.
Coordinate guest requests such as luggage assistance room amenities and special arrangements.
Manage guest messages parcels and deliveries efficiently.
Maintain guest preference records to enhance personalized service.
Ensure the concierge desk and lobby area remain organized and presentable.
Collaborate with hotel departments to ensure smooth service delivery.
Handle guest inquiries feedback and concerns professionally.
Qualifications :
Diploma or Bachelors Degree in Hospitality Management Hotel Management or Tourism.
13 years of experience in Front Office Concierge Guest Relations or Customer Service within the hospitality industry.
Strong communication and interpersonal skills.
Good knowledge of local attractions restaurants and travel services.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with hotel systems (PMS).
Professional appearance and strong customer service attitude.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
