Medical Support Assistant (MSA) – Veterans Affairs Clinic

Position Description
International SOS Government Medical Services is seeking a Medical Support Assistant (MSA) to provide front-line administrative and patient support within Department of Veterans Affairs (VA) clinics.

As an MSA you will often be the first person a Veteran interacts with when accessing care. Your work helps ensure appointments are scheduled correctly records are accurate and Veterans receive timely access to healthcare services. This role is ideal for professionals who enjoy helping people staying organized and contributing to a mission-driven healthcare team.

Key Responsibilities
Welcome and assist Veterans visitors and staff with professionalism and respect.
Schedule cancel and manage patient appointments according to VA guidelines.
Maintain accurate patient records and update demographic information in the electronic health record.
Provide clerical and administrative support to clinic staff and care teams.
Route calls appropriately and assist patients with general questions and requests.
Monitor clinic schedules update no-show appointments and manage waiting lists.
Support daily clinic operations including opening/closing tasks and correspondence management.
Ensure compliance with VA policies HIPAA standards and Joint Commission requirements.

Qualifications :

Basic Requirements
Minimum of six months of customer service experience.
Proficiency with Microsoft Office products including Word Excel Outlook and Teams.
Ability to type at least 50 words per minute.
Basic understanding of healthcare delivery and medical terminology preferred.

Education
High School Diploma or GED required.

Additional Requirements
Ability to read write and communicate effectively in English.
Must be a U.S. Citizen or possess a Permanent Resident Card.
Ability to obtain and maintain any required background investigation or clearance.

Physical Requirements
Work is performed in a standard office or clinical environment.
May involve sitting or standing for extended periods.
Occasional bending stooping and lifting up to 15 pounds may be required.

If you are a dependable service-minded professional who enjoys helping others and wants to play a meaningful role in supporting Veterans healthcare we encourage you to apply today and join International SOS Government Medical Services.

Additional Information :

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. 

Compensation  Min: $19hr   Max: $23hr

Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits - This position is eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus.  International SOS complies with all federal state and local minimum wage laws.

Privacy Disclaimer: Policy Link

By clicking Im Interested and submitting your application you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services may collect use store transfer and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal state and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

No

Employment Type :

Full-time