Customer Relations Billing Specialist
Share
Job Location:
Santa Ana, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Customer Relations Billing Specialist this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Collections Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals with a focus on ensuring all payments are received within the defined terms.
RESPONSIBILITIES
- Perform collections aligned to dunning timelines
- Execute outreach via email calls and portals
- Maintain accurate updates using standardized statuses
- Resolve customer inquiries and discrepancies timely. Document outcomes and next steps consistently.
- Collaborate with the Field Billing Team Sales and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly
- Escalate complex issues to supervisors using standardized templates
- Establish and maintain effective and cooperative working relationships with customers
- Communicate with internal and/or external customers
- Participate in governance calls and daily huddles as required
- Act as a resource for other functions within AWP
- Provide training and support as requested
- Perform other duties and/or special projects as assigned
Qualifications :
QUALIFICATIONS/EDUCATION
- High school diploma or GED required
- 3-5 years AR/Billing experience preferred
- Pay application lien waiver and contract management experience preferred
- Strong customer service skills
- Basic knowledge of accounting principles and terminology; strong math skills
- Excellent verbal and written communication
- Problem-solving skills
- Critical thinking skills
- Demonstrate high degree of accuracy and attention to detail
- Excellent organizational skills
- Outgoing & assertive personality not afraid to approach individuals
- Proficiency with Microsoft Office Suite Products (Excel Word)
- Microsoft Dynamics 365 experience preferred
- West Prelude American Contractor
- North & South Salesforce Great Plains
- Mountain Microsoft Dynamics 365
- Central TCR Sage
- $68000 $72000
Additional Information :
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Employee must be able to successfully handle the physical demands of this position which include the following:
- Hours of operation are M-F 8 a.m.- 5 p.m.
- 40-hour work week
- Primarily sedentary or working at a desk
- Occasionally lift and move 10 -25 pounds
- While performing duties of this job the employee is regularly required to talk or hear
- Proficient literacy
- The employee frequently is required to stand walk or reach with hands and arms
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
About Company
Unlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our ... View more
