IT Manager Switzerland

We are seeking a peoplecentric and securitydriven IT Manager for Switzerland to lead our IT operations across Switzerland. This role ensures an outstanding IT experience for all users across all Swiss offices and laboratories including VIP and Executive Committee members whilst enforcing strict compliance with global security data protection and operational governance.

You will manage the Swiss IT Support Team (L1/L2) drive service excellence oversee local IT infrastructure and represent IT leadership at the national level. The role requires strong collaboration with global IT functions and close alignment with business leaders in Switzerland.

Key Responsibilities:

1. Leadership People Management & Strategy

• Lead mentor and develop the Swiss IT Support Team (L1/L2) fostering a highperformance customercentric culture.
• Set objectives conduct performance evaluations and promote professional growth.
• Plan staffing allocate workloads and ensure coverage across all Swiss sites (Baar HQ Geneva laboratories).
• Act as the senior IT representative in Switzerland building strong relationships with business leaders including the Swiss Country Manager.
• Promote operational discipline ownership and adherence to global IT Production policies.

2. VIP & CLevel Support Excellence

• Personally oversee and guarantee premium support for Executive Committee CLevel and other VIP stakeholders.
• Ensure rapid response high discretion confidentiality and tailored support for sensitive or urgent requests.
• Guarantee flawless operation of meeting rooms Teams Rooms AV systems and executive collaboration environments.
• Lead escalations involving VIP users ensuring immediate resolution and proactive prevention.
• Maintain a proactive engagement model with VIPs anticipating needs and ensuring uninterrupted productivity.

3. Compliance Security & Governance

• Ensure all Swiss IT activities comply with corporate policies related to security data protection identity management and software governance.
• Guarantee adherence to regulatory requirements audit controls and standardized ITILbased processes.
• Oversee access management in Active Directory Azure AD and Microsoft 365 to minimize risk and enforce leastprivilege principles.
• Ensure all deployments follow global baselines and security frameworks (Zero Trust alignment).
• Maintain complete documentation for audits risk assessments and compliance validation.
• Support internal and external audit processes ensuring evidence readiness and remediation tracking.

4. EndUser Experience Service Delivery & Operational Excellence

• Ensure consistent delivery of highquality IT services across all Swiss offices and laboratories.
• Oversee the local Service Desk ensuring availability responsiveness and adherence to SLAs.
• Drive continuous improvement using KPIs SLA trends rootcause analysis and structured feedback.
• Manage escalations from L1/L2 ensuring longterm corrective actions and improved stability.
• Promote proactive maintenance of enduser devices workplace tools and collaboration technologies.

5. Local Infrastructure & Technology Ownership

• Oversee installation configuration and lifecycle management of desktops laptops printers smartphones and peripherals.
• Ensure meeting room technologies (Teams Rooms AV equipment connectivity) are reliable updated and proactively maintained.
• Supervise local network operations (Cisco switches WiFi cabling) and collaborate with global network teams for advanced support.
• Ensure stability performance and security of local IT infrastructure across all Swiss sites.
• Manage and support Operational Technology (OT) and laboratory IT environments ensuring the security and continuous operation of specialized equipment legacy systems and isolated networks.
• Support Business Continuity (BCP) and Disaster Recovery (DR) readiness at local level.

6. Operational Coordination & Global Alignment

• Coordinate with global IT teams (Cloud Workplace Network Security) to align and implement global initiatives in Switzerland.
• Represent Swiss operations in global IT Production forums and discussions.
• Ensure smooth rollout of global tools technologies and policies ensuring local adoption and readiness.
• Maintain unified IT standards documentation and processes across all Swiss offices and laboratories.

7. Budget Procurement & Vendor Management

• Manage the local IT budget forecasting and cost optimization activities.
• Oversee procurement of IT equipment and services in alignment with global guidelines.
• Manage vendor contracts support agreements and performance evaluations.
• Ensure costefficient lifecycle management of IT assets in Switzerland.

8. User Lifecycle & Access Management

• Oversee onboarding and offboarding processes ensuring timely provisioning of access hardware and permissions.
• Manage accounts and permissions across AD Azure AD and Microsoft 365 environments.
• Ensure compliance with identity governance and leastprivilege access policies.

9. Documentation & Quality Assurance

• Maintain accurate and complete documentation of systems configurations procedures incidents and changes.
• Ensure alignment with corporate ITILbased processes and quality standards.
• Support periodic reviews of documentation to ensure accuracy and audit readiness.

Qualifications :

Required Experience:

• Swiss CFC in IT or equivalent technical diploma.
• 57 years in IT operations or IT support roles.
• Excellent communication and stakeholdermanagement skills.
• High integrity and discretion when handling confidential matters.
• Proven experience providing VIP or executive support.
• Experience working in strongly governed compliancedriven environments.
• Strong knowledge of Windows 10/11 Microsoft 365 Teams Exchange Online.
• Proficiency in AD Azure AD identity management and compliance frameworks.
• Good understanding of networking (Cisco switching WiFi cabling).
• Experience with AV/meeting room technologies and enterprise collaboration systems.

Desirable Experience:

• 35 years in a leadership or team management role in multisite environments.
• Strong leadership presence and ability to influence stakeholders.
• Proactive analytical structured and able to work independently.
• Customercentric mindset with resilience under pressure.

Languages:

• Professional proficiency in English and German
• Proficiency in French is beneficial

Additional Information :

Why SGS

• Opportunity to work with a global leader in inspection verification testing and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS we are dedicated to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfil your potential. 

Remote Work :

No

Employment Type :

Full-time