Catalog Specialist, IN Grocery
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Drive programmatic improvements to catalog quality for Grocery
Key job responsibilities
Under general supervision follow pre-defined processes guidelines and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers gathering and presenting customer feedback and ensuring Amazon remains competitive wide selection and good product information and solving challenging operational goals. Also include maintaining records of work tracking business workflow escalating deviations.
Report audit results and communicate them to others within the organization.
Analyze data and identify new trends/patterns.
Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Bachelors degree
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Experience analyzing metrics to drive business improvements
- Proficiency in managing brand metrics and ability to solve customer and brand issues.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Under general supervision follow pre-defined processes guidelines and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers gathering and presenting customer feedback and ensuring Amazon remains competitive wide selection and good product information and solving challenging operational goals. Also include maintaining records of work tracking business workflow escalating deviations.
Report audit results and communicate them to others within the organization.
Analyze data and identify new trends/patterns.
Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Bachelors degree
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Experience analyzing metrics to drive business improvements
- Proficiency in managing brand metrics and ability to solve customer and brand issues.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- Access Control
- Content Development
- Flex
- AC Maintenance
- Application Programming
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
