Customer Manager Northern NSW

About us

At Allpress Espresso were here to brew better days for consumers cafés communities and the planet. For over 30 years weve partnered with some of the best independent cafés around the world building long-term relationships grounded in trust craft and shared values.

Great coffee is only part of the story. Supporting our café partners with exceptional service training and operational support is what helps businesses thrive and what makes the Allpress experience unique.

About the role

Were looking for a Customer Manager to support our café partners across Northern NSW and the Mid North Coast.

This role is the primary point of contact for customers in the region helping them succeed through strong relationship management training distribution support and operational coordination. Youll work closely with the Queensland team and broader Australian teams to ensure customers receive exceptional support and that the Allpress brand experience is consistently delivered.

This is a hands-on role combining customer engagement training distribution coordination and operational support making it ideal for someone who enjoys working closely with café businesses and helping them grow.

Regular travel across Northern NSW and the Mid North Coast will be required.

What youll do

Build strong customer relationships

• Act as the main contact for Allpress customers in Northern NSW and the Mid North Coast
• Visit cafés regularly to support their success and maintain strong relationships
• Work with customers to understand their business goals and growth opportunities
• Support retention by proactively identifying opportunities for improvement and support

Support customer growth and performance

• Monitor customer performance and identify opportunities to grow sales and engagement
• Work with customers to develop joint business plans and long-term partnerships
• Support new site onboarding and ownership transitions
• Assist with customer events and brand activations

Deliver customer training and support

• Provide training and guidance to café teams on coffee preparation and service standards
• Support the development of training initiatives that improve coffee quality and customer experience
• Share product knowledge and updates with customers

Coordinate service and distribution

• Support day-to-day distribution coordination to ensure reliable deliveries
• Liaise with roastery and production teams on stock levels and requirements
• Ensure grinding packing and dispatch meet Allpress quality standards
• Support efficient order management and customer service processes

Work collaboratively across the business

• Partner with Sales Technical Training Customer Service and Marketing teams
• Support regional campaigns events and customer engagement initiatives
• Share customer insights and feedback with the wider business

About you

Youre someone who thrives on building relationships and helping customers succeed. Youre organised proactive and comfortable balancing operational coordination with customer engagement.

Youll bring:

• Experience in hospitality coffee customer management or account management
• Strong relationship-building and communication skills
• A passion for coffee and the café industry
• Great organisational skills and attention to detail
• Ability to travel regularly across Northern NSW and surrounding regions
• A proactive and solutions-focused mindset

Barista experience or coffee training experience is highly valued.

Working at Allpress

In addition to great company culture we offer some nice staff perks including:

• Unlimited coffee at work plus beans to take home weekly
• A wellbeing allowance
• A free and confidential Employee Assistance Program
• Learning and development opportunities
• Genuine career progression within a global coffee business

Diversity at Allpress

Allpress is committed to being an inclusive organisation where all people feel valued respected and engaged. We pledge a commitment to:

• Building inclusive teams that represent all groups in society
• Empowering our people to continuously improve the way we work and promote equity
• Removing barriers and the influence of bias
• Creating a safe environment where were encouraged to speak out against discrimination in any form
• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work
  

If this sounds like you please apply with your CV and a personalised cover letter telling us why youd be a great fit for the Customer Manager Northern NSW role and why youd like to join the Allpress team.

Required Experience:

Manager