IS AV Manager- IS AV Services

Nationwide Children's Hospital

Job Location:

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

Job Description Summary:

Oversees all customer-facing aspects of in-person and virtual conferences and meetings as well as all phases of AV production for distribution archiving and on-demand delivery of meeting content. Manages the Audio/Visual department staff and the A/V production studio. Employs appropriate leadership techniques for maintaining team and individual enthusiasm energy focus and high performance.

Job Description:

Essential Functions:

Manages the ongoing operation of enterprise-wide virtual and physical conferencing/meeting and AV production facilities and assigned support staff to ensure reliable delivery of AV services for the organization.
Establishes the agenda for AV team projects and ensures on-time on-budget delivery of project outcomes.
Continuously seeks to optimize business processes monitoring key performance indicators to enhance service delivery.
Oversees the integration documentation training and launch of new technologies in conference and AV production facilities.
Oversees the archive of stored AV assets to ensure efficient and effective use of asset repositories and related retention policies.
Partners cross-functionally to ensure maximum uptime of all new and existing AV conference spaces and utilizes network of relationships to meet organizational demand.
Assists in the design and implementation of AV plans for new construction locations.
Oversees the selection and use of multimedia tools techniques and applications and explains key operational issues and considerations for digital video and audio.
Adheres to relevant organizational protocols and procedures for incident problem change configuration and asset management.
Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
Provides design input to NCH-IS Network Voice NCH Engineering and vendors on integrated conferencing solutions.
Develops policies and procedures for AV resources and staff.

Education Requirement:

Bachelors Degree in Information Services Mass Media Electronics Visual Communication or related field or equivalent experience required.

Licensure Requirement:

Valid Ohio drivers license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection insurance eligibility driving qualifications and training set forth by Nationwide Childrens Hospital and maintain qualification of insurance guidelines.

Skills:

Excellent verbal and written communication skills. Highly customer-serviced focused and promotes best practices in customer interactions and metrics.
Ability to use qualitative and quantitative data to formulate plans and to manage project goals objectives and staff.
Advanced proficiency in live video production live streaming video teleconferencing and in collaboration platforms such as Zoom Teams and WebEx.
Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.
Demonstrated project management and project leadership abilities.

Experience:

Five years of experience in team leadership media production and A/V conference room equipment operation integration and maintenance required.
Demonstrated leader with the ability to champion behaviors that inspire cohesiveness and strategic development.

Physical Requirements:

OCCASIONALLY: (none specified)

FREQUENTLY: (none specified)

CONTINUOUSLY: (none specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet

Required Experience:

Manager

Overview:Job Description Summary:Oversees all customer-facing aspects of in-person and virtual conferences and meetings as well as all phases of AV production for distribution archiving and on-demand delivery of meeting content. Manages the Audio/Visual department staff and the A/V production studio...