Logistics Customer Service Representative
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Division: Nucor Logistics Group
Location: Cincinnati OH United States
Other Available Locations: N/A
About Us:
Nucor Logistics Group a newly formed division of Nucor Corporation is seeking applicants for our Truck Services team at our division headquarters in Cincinnati Ohio. Our parent company Nucor Corporation is a Fortune 150 company known for being North Americas leader in designing manufacturing and recycling steel and steel products with a history of long-term sustainability and stability. Fortune Magazine recently ranked Nucor No. 1 on their list of the Worlds Most Admired Companies in our industry. The key to Nucors success is that we care about the safety and well-being of our teammates and customers the health and protection of our environment and the relationships we establish in the communities where we live and work. At the heart of every Nucor division are the dedicated people who make up our team. We are seeking a creative motivated and dedicated teammate to join our team. We offer you a challenging and rewarding work environment where you can contribute to the success of over 30000 Nucor teammates.
Benefits:
Medical vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:
- Bonus Program
- Profit Sharing
- Stock Plan
- Retirement Savings
- Credit Union
- Vacation and Holiday Pay
- Scholarship and Tuition Reimbursement
- Unlimited Growth Potential
- Free Financial Planning / Assistance via Insight Financial
- Free Teammate Parking (Cincinnati Office)
- On-site Health Clinic (Cincinnati Office)
- On-site Cafeteria (Cincinnati Office)
- On-site Gym (Cincinnati Office)
- On-site Laundry Service (Cincinnati Office)
Basic Job Functions:
- Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
- Answer and manage high-volume phone and ticket queues for incoming inquiries
- Maintain documentation change control records and agreements related to business systems customer support and logistics software
- Conduct TMS system audits and communicate proactively with delivery points
- Administer freight rates and analyze data
- Review carrier scorecards and assess key performance indicators for vendor partners
- Analyze transactions and resolve problems through reports phone and email communication with commercial shipping and vendor partners
- Travel to US-based locations as needed to support business needs and projects
- Uphold safety policies practices procedures and housekeeping standards at all times
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
Minimum Qualifications:
- Associates degree in Business Supply Chain or relevant field and or two years of logistics dispatch shipping experience in a relevant role
- Intermediate to advanced computer skills
- Exceptional customer service and ability to build long-term partnerships
- Ability to take ownership drive process improvements and deliver on commitments
Preferred Qualifications:
- Bachelors degree in business or communications or related fields
- Experience with Excel formulas and Power BI dashboards
- Experience in North American interstate and/or cross border truck freight planning/execution knowledge of LTL or parcel shipping a plus
- 5 years of experience in logistics dispatch or shipping
- Experience in steel manufacturing or scrap metal industry
- Experience with web-based Transportation Management Systems (TMS)
- Experience with DOT regulatory compliance
- Experience with process optimization and business process improvement projects
Nucor is an Equal OpportunityEmployer and a drug-free workplace
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Nucor Corporation is the safest, highest quality, lowest cost, most productive and most profitable steel and steel products company in the world.
