Logistics Customer Service Representative
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Division: Nucor Logistics Group
Location: Cincinnati OH United States
Other Available Locations: N/A
About Us:
Nucor Logistics Group a newly formed division of Nucor Corporation is seeking applicants for our Truck Services team at our division headquarters in Cincinnati Ohio. Our parent company Nucor Corporation is a Fortune 150 company known for being North Americas leader in designing manufacturing and recycling steel and steel products with a history of long-term sustainability and stability.
Benefits:
Medical vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:
- Bonus Program
- Profit Sharing
- Stock Plan
- Retirement Savings
- Credit Union
- Vacation and Holiday Pay
- Scholarship and Tuition Reimbursement
- Unlimited Growth Potential
- Free Financial Planning / Assistance via Insight Financial
- Free Teammate Parking (Cincinnati Office)
- On-site Health Clinic (Cincinnati Office)
- On-site Cafeteria (Cincinnati Office)
- On-site Gym (Cincinnati Office)
- On-site Laundry Service (Cincinnati Office)
Basic Job Functions:
- Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
- Answer and manage high-volume phone and ticket queues for incoming inquiries
- Maintain documentation change control records and agreements related to business systems customer support and logistics software
- Conduct TMS system audits and communicate proactively with delivery points
- Administer freight rates and analyze data
- Review carrier scorecards and assess key performance indicators for vendor partners
- Analyze transactions and resolve problems through reports phone and email communication with commercial shipping and vendor partners
- Travel to US-based locations as needed to support business needs and projects
- Uphold safety policies practices procedures and housekeeping standards at all times
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
Minimum Qualifications:
- Associates degree in Business Supply Chain or relevant field and or two years of logistics dispatch shipping experience in a relevant role
- Intermediate to advanced computer skills
- Exceptional customer service and ability to build long-term partnerships
- Ability to take ownership drive process improvements and deliver on commitments
Preferred Qualifications:
- Bachelors degree in business or communications or related fields
- Experience with Excel formulas and Power BI dashboards
- Experience in North American interstate and/or cross border truck freight planning/execution knowledge of LTL or parcel shipping a plus
- 5 years of experience in logistics dispatch or shipping
- Experience in steel manufacturing or scrap metal industry
- Experience with web-based Transportation Management Systems (TMS)
- Experience with DOT regulatory compliance
- Experience with process optimization and business process improvement projects
Nucor is an Equal OpportunityEmployer and a drug-free workplace
Required Experience:
Unclear Seniority
Key Skills
About Company
Nucor Corporation is the safest, highest quality, lowest cost, most productive and most profitable steel and steel products company in the world.
