Czech Customer Specialist in Lisbon 1500 Euros Welcome Bonus

Seixal - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Grow Your Career in Customer Experience Lisbon

Are you passionate about helping customers solving problems and creating smooth online shopping journeys Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.

Role Overview

As an Customer Specialist you will assist customers with inquiries related to online orders products payments deliveries and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.

Key Responsibilities

Customer Support: Assist customers via phone chat or email with questions about orders products payments shipping and returns.
Order Guidance: Help customers navigate the purchasing process including placing orders tracking deliveries and providing post-purchase support.
Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.
Product Advice: Provide clear and accurate information on product features availability and promotions.
Case Management: Escalate complex issues when necessary and ensure proper follow-up until resolution.
Customer Experience: Deliver friendly empathetic service that builds trust and encourages customer loyalty.
Process Adherence: Follow company policies and service standards to ensure consistent high-quality support.

Qualifications

Language Skills: Proficiency in Czech (C1/C2) and English (B2)
Experience: 0-1 year of experience in content moderation or a related analytical role
Skills: Strong communication analytical mindset and client-support ability
Eligibility: EU citizenship or valid Portuguese residency

Why Join Us

Performance Bonuses: Your results matter and theyre rewarded
Transportation Allowance: We support your daily commute so getting to work is easier
Meal Allowance: Daily meal support to keep you energized
Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
Onsite in Lisbon: Work in one of Europes most vibrant capitals in a collaborative environment where you can grow your skills fast

If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.

Grow Your Career in Customer Experience Lisbon Are you passionate about helping customers solving problems and creating smooth online shopping journeys Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top...