Customer Contact Specialist Interislander

Customer Contact Specialist

Position Description

• Take your proven customer skills to the next level
• Be part of an exciting transformation growth time at Interislander
• Permanent position based in Wellington

He kōrero mō mātou About us:

At KiwiRail we connect New Zealanders sustainably powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission Stronger Connections Better New Zealand highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse inclusive and supportive workplace we empower everyone to contribute their best. If youre passionate about innovation and safety wed love to welcome you aboard.

He whakamārama mo te tūranga mahi About therole:

The Customer Contact Specialist is a busy one and each day you will play a part in delivering excellence in service delivery across multiple areas and channels of Interislander including commercial vehicle customers; our retail and group booking customers and their agents nationally and internationally.

Your accountabilities will include:

• Maintaining a high level of product knowledge to assist our customers and make recommendations
• Responding to and processing a wide range of enquiries such as bookings and group and nautical miles
• Communicating timetable changes service disruptions refunds and letters of credit

Were looking for a talented person that is passionate about the service they provide who thrives on a job well done and is committed to what they do.

Ngā pukenga e rapu nei mātou What (skills) you will bring:

Youll genuinely enjoy working in customer service and making a customers day even better! Your proven experience dealing with the public ideally from a hospitality or tourist background and ability to stay calm and polite every time will ensure your success in this role. Ideally you will bring experience of working in a call centre environment.

You will also bring to this role:

• Experience with a range of Microsoft software packages and a high level of comfort with technology
• Great communication skills both verbal and written you need to understand our customers needs
• Resilience - this is a resilient role some customer queries might be challenging so youll need to demonstrate patience good judgement and a positive outcomes approach
• Excellent problem-solving skills and a willingness to look at all possible solutions for our customers

This position involves shift work and a requirement to work Monday to Sunday on a rotating rostered basis between the hours of 7 am and 7 pm. This includes public holidays.

Nōu te rourou Whats in it for you:

• Extensive support and ongoing training
• Access to discounted travel health insurance & holiday houses across NZ as part of the Staff Welfare Trust
• A strong Zero Harm policy to keep you safe

Kua rite kia rite Ready to Make a Difference

Rā aukati Applications Close: 29 March 2026