Patient Service Coordinator I (PRN)
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
You were meant for Hopkins.Johns Hopkins Pharmaquipis a private not-for-profit community health care provider governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
Shift:
Casual/PRN
Rotating Shift
Location: Baltimore MD
Position Summary:
- ThePatient Service Coordinator Icoordinates with customesr the most efficient method to schedule patient services.
- Exceeds customer expectations through the delivery of superior service demonstrating empathy patience and a positive attitude.
- Effective communication to ensure customers have a full understanding of the scope of service on-going aspects of care and fully understand coverage and financial responsibility.
- Coordinates scheduling for existing patients to ensure continuity of care.
- Demonstrates effective communication skills to evaluate caller needs provide solution and closure to requests.
Minimum Qualifications:
Education:
- High School Diploma or equivalent.
- Post high school education or training preferred
Work Experience:
- 2 years customer service preferred
- Experience working in a medical environment - familiarity with durable medical equipment preferred
- 2 years call center preferred
Knowledge:
- Basic Computer Skills
- Basic medical terminology for homecare field
- Customer service principals and service expectations
Skills:
- Effective and professional communication with customer and referral
- Effective verbal and written communication skills
- Multi-tasking - follow through for completion
- Call center experience minimum of 6 months
- Timeliness - prioritization of work
- Adaptive empathetic and patient - positive attitude
- Time management priority setting & organization skills
***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
