Member Services Specialist
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a Member Services Specialist to join our team on-site in Irving TX.
If you have a deep background in Health Plan operations a passion for process optimization and a track record of leading complex multi-site implementations we want to meet you.
Role Overview
- Location: Irving TX (100% On-site)
- Schedule: Monday Friday Standard Business Hours
- Citizenship: Must be a US Citizen or Green Card Holder
What You Will Do
As the Director of Information Services you will be the bridge between organizational strategy and technical delivery. You will guide the design development and deployment of critical systems while fostering a culture of innovation and cost-effective service delivery.
- Strategic Leadership: Propose implementation methods for designated programs and drive continual process improvement in application services.
- Operational Oversight: Monitor and report updates to ensure efficient resource utilization and prioritization of the IS departments workload.
- Systems Optimization: Lead the analysis of current systems and procedures to develop system designs and workflow modifications.
- Executive Collaboration: Partner with senior leadership to set directions and establish clear expectations regarding organizational strategies.
- People Management: Recruit onboard mentor and develop a high-quality team. You will be responsible for counseling role modeling and interpreting departmental policies for your staff.
- Service Excellence: Establish end-user support service levels (SLAs) and report metrics to business leadership to drive technology improvements.
What You Will Bring
- Education: Bachelors Degree in Computer Science MIS Business or a related field (Submission of degree is required with application).
- Mandatory Experience: * Health Plan industry experience is strictly required.
- 5 years in an Information Technology leadership role.
- 3 years of experience in implementation and optimization within a complex multi-site environment.
- Technical Knowledge: * Strong knowledge of major healthcare information systems.
- Experience with Epic and associated products is strongly preferred.
- Familiarity with ITIL support and delivery processes (ITIL Certification is a plus).
- Financial Acumen: Proficiency in budgeting forecasting and managing multi-million-dollar departmental budgets.
- Communication: Exceptional written oral and presentation skills for interacting with matrixed leadership and diverse teams.
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
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