Customer Service Representative
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Job Location:
Berlin, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At ASSA ABLOY our global teams collaborate seamlessly to craft products and services that integrate into our users lives simplifying their everyday routines and enhancing convenience. By empowering users to control access we provide unparalleled peace of mind through enhancing safety and visibility.
Responsible primarily for customer service coverage of the Corbin Russwin brand this position will work with the sales organization various factories profit centers technical support order entry shipping and finance teams to support all levels of customer requirements.
What you will be doing:
- Provide thorough accurate and sincere guidance to customers.
- Manage the delayed order notification (DON) process communicating directly with customers and ensuring orders are updated in a timely fashion.
- Refine and develop new and existing procedures as needed.
- Research & respond to inquiries regarding pricing order status product availability and shipping information within a timely fashion.
- Process all shortage/replacements within 24 hours of receipt to ensure rapid shipment of product.
- Resolve all outstanding purchase order-related questions within five business days.
- Utilize JD Edward Connect Redmap and DFIS to review customer specific information as needed.
- Make sound decisions that maintain a balance between company policy and a customer-first philosophy.
- Continuously evaluate and identify opportunities to drive process improvements that positively influence the customer experience as measured by our Net Promoter Score.
- Manage customer communications through various platforms: CRM/SalesForce Comet DFIS Outlook ShoreTel and more.
- Work with team members (including order processors) to reduce the number of returns and credits due to internal errors.
- Assist in the entry of orders through the CCF system as required.
- Display high standards of professional conduct at all times.
- Provide timely and accurate follow-through on all order-related issues.
- Support Manager of Customer Service as required.
- Perform other duties as assigned and warranted.
What we are looking for:
- B.S. Degree or equivalent practical customer-facing experience (work in B2B / manufacturing environment is a plus).
- Effective team player; works well in a diverse work environment.
- Very strong interpersonal & communication skills.
- Very strong decision making and problem-solving skills.
- Ability to multi-task in a fast-paced environment able to juggle many issues simultaneously and must be able to work as part of a team.
- Ability to master multiple computer applications/systems/software skilled with Microsoft Windows and Office products.
- Must be able to work in the Berlin CT office full-time and support infrequent late shifts (8:00-4:30PM normal weeks 9:30AM-6:00PM late shifts).
- Ability to travel (infrequent)
What we Offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation Sick Time and paid Company Holidays
- Medical Dental Vision 401(k) Short and Long-term Disability Life and AD&D Insurance
- Tuition Reimbursement Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition well-being and employee experience programs designed to support and celebrate you throughout your career
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of 11.4 billion euros and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenie ... View more
