Part Time Service Call Center Agent

If you enjoy helping people staying busy and growing with a team that invests in you Grants Pass Toyota wants to meet you!

This part-timeService Call Center Associaterole is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.

This position pays $20 per hour. You will work 23 days per week (8-hour shifts) with occasional Saturdays.

Every employee at Grants Pass Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Saturday lunches provided

• Discounts on products and services

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer upset customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
• Schedule inbound callers service appointments
• Assist the managers with various clerical duties as needed
• Be friendly professional courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• All other duties as assigned

Qualifications

• Strongcustomer service and communication skills(phone in person and written)

• Ability tomultitask and stay organizedin a high-volume fast-paced setting

• Comfortableanswering phones scheduling appointments and greeting customers

• Basiccomputer skills(email calendars data entry; dealership software a plus)

• Reliable punctual andprofessional demeanor

• Ability towork independently and as part of a team

• Positive attitude andwillingness to learn

• Coach-able and open to feedback

• Strong work ethic and attention to detail

• Interest incareer growth and promotion from within

• Ability to stay calm and friendly under pressure

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.