Mar'26 Oracle HCM India Technical Lead, Application Support

I. Job Summary

The Technical Lead Application Support is responsible for the configuration and support of software application systems within the Human Resources (HR) Organization. As part of the HR Technology team this role provides advanced technical analytical and consultative support in delivering HR processes. The role also provides technical input for Digital/vendor support.

II. Essential Duties and Responsibilities

• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets escalating and following up as required.
• Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert.
• Consults on requested configuration changes partnering with the team to determine best options for design decisions based on documented requirements current configuration and downstream impacts. Documents final specs and configures application.
• Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and meetings to resolve priority issues.
• Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
• Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.
• Provides advanced technical support for Fast Formulas integrations reports extensions and large data imports/ for and supports migrations releases upgrades and/or patches - mitigating risk/downstream impacts. Engages Digital and vendor for support as necessary.
• Executes unit integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management.
• Executes unit integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management.
• Documents all configuration.

III. Qualifications

A. Required Qualifications

• Bachelors Degree (accredited) or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 10 years of previous experience (in addition to education requirement).

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