Collision Center Customer Service Representative (CSR)
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Job Location:
Mesquite, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join a High-Volume Professional Collision Center
We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.
The CSR is the first point of contact for customers and insurance companies helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.
If you are organized personable and thrive in a busy environment we want to hear from you.
What Youll Do
Customer Experience
Greet customers and assist with vehicle drop-off and repair scheduling
Communicate repair updates via phone text and email
Explain repair timelines and answer customer questions
Ensure customers feel informed and confident throughout the repair process
Deliver a high level of customer satisfaction (CSI)
Administrative Duties
Open and manage repair orders
Maintain accurate customer and insurance records
Assist estimators with documentation and repair files
Process payments and close repair orders
Maintain organized records of claims and repairs
Insurance & Repair Coordination
Communicate with insurance adjusters and claims representatives
Upload photos and documentation to insurance portals
Track repair status with estimators and technicians
Notify customers when repairs are complete and vehicles are ready for pickup
What Were Looking For
Required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional phone etiquette
Strong attention to detail
Basic computer and office software skills
Preferred
Automotive dealership or collision center experience
Experience working with insurance claims
Familiarity with CCC ONE Mitchell or other collision management systems
What We Offer
Competitive hourly pay
Paid training
Health dental and vision insurance
Paid time off
401(k) with company match
Employee vehicle purchase program
Opportunities for advancement within the dealership
Schedule
Full-Time
Monday Friday
Occasional Saturday availability may be required
Why Work Here
Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment strong leadership and opportunities to grow within the automotive industry.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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