Senior IT Service Specialist

We are looking for a Senior IT Service Specialist to join our global team based in our new Stockholm office and take ownership of delivering a seamless IT experience across the organization. You will play a key role in ensuring smooth day-to-day operations working closely with global IT teams while supporting local needs and contributing to broader IT initiatives.

This role suits someone who thrives in a hands-on autonomous environment combining strong technical expertise with excellent communication skills. You bring a customer-first mindset with the ability to turn complex issues into clear user-friendly solutions.

Does this sound like your next challenge Wed love to hear from you!

Some of the things you will be working on:

End-user support

• Provide comprehensive IT support to the entire organization handling 1st line support inquiries via phone and the support ticketing system

• Support onboarding of new employees in the Stockholm office ensuring timely setup and delivery of all essential equipment as well as other office when capacity allows

• Install configure and troubleshoot applications used across the ABAX organization

What we believe you bring:

• Extensive experience as an IT Support or Service Engineer in a professional environment with a proven ability to independently diagnose and resolve complex technical issues

• Strong hardware troubleshooting skills including laptops desktops printers and other peripherals

• Solid experience with the Microsoft ecosystem including Office 365 Azure and Entra

• Hands-on experience with multiple operating systems including Windows (10/11) macOS and Linux as well as mobile platforms (iOS and Android)

• Good understanding of IT security best practices such as identity protection MFA endpoint security and handling sensitive information

• A proactive approach to ensuring support activities follow security policies and help prevent security incidents

• Basic knowledge of automation and scripting (e.g. PowerShell Bash) to streamline support tasks and improve efficiency

• Fluent in Swedish and English with strong written and verbal communication skills
  

What we offer:

• A high-impact role where you will take ownership of the local IT environment and play a key part in shaping the employee experience across the organization

• The opportunity to work in a collaborative international environment closely connected with global IT teams and cross-functional stakeholders

• Strong focus on professional development with the chance to grow your expertise take on new challenges and contribute to impactful IT initiatives

• A competitive benefits package including 30 days of paid vacation a 5000 SEK annual wellness allowance private health insurance and an occupational pension
  

Practical Details:

• Start Date: As soon as possible

• Work extent: Full time

• Location: Stockholm

We believe great work happens together. Being in the office everyday helps us collaborate closely learn from each other and build a strong culture.

Background Check and Reference Verification
Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process we perform a digital reference check through RefApp an advanced online solution for managing this procedure.

Please be aware that a background check will be conducted simultaneously with the reference check.

Equal Opportunities
At ABAX we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

About ABAX
ABAX is a leading European telematics IoT platform offering connected mobility solutions for vehicle tracking tool tracking and equipment control. Our mission is to deliver mobility data insights that empower people to do more with less.

With over 500000 tracked assets and 40000 customers ABAX delivers reliable and powerful solutions for businesses relying on physical operations. Our advanced platform transforms customer needs into actionable insights and automated reporting driving efficiency and operational excellence.

We operate across Europe with over 350 employees working from our facilities in Norway Sweden Denmark Finland the Netherlands Belgium Poland and the UK. Our Head Office is in Larvik Norway.