Partner Renewals Specialist

ABOUT DILIGENT

Diligent is the leading GRC SaaS company serving over 25000organisationsand one million users worldwide. We help boards and leadership teams govern with purpose through software that connects governance risk compliance audit and ESG intelligence. At Diligent our partners are a critical growth engine and the Partner Renewal Specialist plays a pivotal role in ensuring long-term mutual success.

ROLE OVERVIEW

As a Partner Renewal Specialist you will be responsible for managing and growing the renewal book of business acrossDiligentschannel and strategic partner ecosystem. You will work closely with partners to drive retentionidentifyexpansion opportunities and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills analyticalrigour and a deep understanding of SaaS renewal motions.

KEY RESPONSIBILITIES

• Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners ensuring on-time renewal andminimisingchurn.

• Build andmaintainstrong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.

• Track and forecast renewal pipelines accurately providing regular updates to leadership on renewal health and risk.

• Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.

• Negotiate renewal terms including multi-year agreements price uplifts and contract amendments in line with company policy.

• Collaborate cross-functionallywith Sales Finance Legal and Partner Operations to resolve renewal blockers and streamline processes.

• Analysepartner usage data and engagement signals to inform renewal conversations andidentifyupsell and expansion opportunities.

• Maintainaccuraterecords of all renewal activities outcomes and forecasts in Salesforce CRM.

• Contribute to the development of partner renewal playbooks processes and best practices.

REQUIREMENTS

Essential

• 35 years of experience in partner renewals channel sales or a similar SaaS renewal or account management role.

• Proventrack recordof meeting or exceeding renewal targets and managing complex renewal negotiations.

• Strong understanding of channel and partner business models including resellers distributors and strategic alliances.

• Experience using Salesforce

• Excellent communication and negotiation skills with the ability toinfluence atmultiple levels of a partnerorganisation.

• Highlyorganisedwith the ability to manage a large book of business across multiple partner segments simultaneously.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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