Customer Service Representative
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
SUMMARY
Working in a team environment you will be responsible for processing/monitoring sales orders handling all forms of aftermarket request while providing excellent customer service to our external customers and channel partners as well as our internal addition you must be able to multitask and switch focus quickly as the workload demands.
ESSENTIAL FUNCTIONS
Serve as the primary point of contact for all customer inquiries and concerns both over the phone and via email.
Manages end-to-end customer order processing from purchase order receipt to product shipment.
Handles inbound phone calls and customer support email requests.
Triage and manage escalations in a timely and professional manner.
Provides answers to general technical product questions.
Supports the sales team with pricing quoting and general product assistance.
Resolve internal customer issues promptly and thoroughly.
Expedites shipments when necessary.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.
Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines.
Develop and recommend changes to existing methods and systems to increase the accuracy efficiency and responsiveness of the customer service team as a whole.
Ability to share work among a customer service team.
Keep accurate records of customer interactions transactions comments and complaints in our CRM system.
Works closely with technical support to provide the most accurate and best product options for the customers needs.
Assist with continuous improvement opportunities throughout the year (RIEs special projects)
Updates and maintains customer information databases (CRM)
Greet and check in all customers and vendors upon arrival ensuring they are properly registered and directed to the appropriate personnel or location.
Performs other duties as assigned or directed.
ORGANIZATIONAL RELATIONSHIPS:
Interfaces extensively with RSDs Application Engineering Production and Planning Commercial Engineering and Accounting.
PHYSICAL ENVIORNMENT & ENVIORNMENTAL FACTORS
This positionoperatesin a manufacturing office setting and involves regular use of standard office equipment. The role requires the ability to remain in a stationary position for extended periods while performingcomputerbasedtasks. The employee will occasionally move about the office or nearby production areas to access equipment attend meetings or communicate with team members. The individual must be able to communicate effectively with coworkers and external parties in person over the phone and through digital platforms.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
QUALIFICATIONS
High school diploma/GED required. College degree or minimum of three (3) years in a customer service is preferred.
Requires excellent listening oral and written communication skills.
Employee must be highly organized and detail oriented.
Must be able to comprehend and utilize various PC software programs with proficiency in Microsoft Office (Excel Word & Outlook) a plus.
Language skills other than English is beneficial.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
Total Rewards
The starting compensation for this position is $20.00 per hour. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.Artificial intelligence is not used to screen assess or select applicants.Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way with products that are mission-critical components in everyday activities.
