Accounts Receivable Deductions Lead Contract (Wellmore)
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Wellmore Holdings
Wellmore Holdings owns and operates a portfolio of clean fast-growing brands across several health and wellness categories including sports nutrition plant-based protein collagen teas and superfoods. Owned by WM Partners the Wellmore portfolio of brands includes Vega Great Lakes Wellness Jade Leaf Matcha and FGO (From Great Origins).
Wellmore is committed to making clean great-tasting products that improve the health and wellbeing of our consumers and the planet! It is the people that make us who we are: a diverse community of ambitious humans working tirelessly to make a positive impact on the planet on people and on the communities we live in. Learn more at
This position is a one-year contract role.
About the Role
The Deductions Lead will manage and resolve high-value and complex customer deductions including chargebacks pricing discrepancies returns and other billing issues. This position requires an advanced understanding of deduction processes strong analytical skills and the ability to drive process improvements. The Deductions Lead will also mentor junior team members and collaborate with cross-functional departments to ensure effective resolution and accurate financial reporting.
What You Will Do
- Lead the investigation and resolution of complex customer deductions including chargebacks pricing errors returned goods promotional discrepancies and other financial disputes.
- Review and analyze large volumes of deduction data including customer contracts invoices shipping documents and payment histories to resolve issues promptly and accurately.
- Act as the escalation point for challenging deductions and disputes working directly with customers and internal teams to resolve issues that cannot be handled by junior staff.
- Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance.
- Serve as the primary point of contact for key customers regarding deduction disputes ensuring timely and effective resolution.
- Build and maintain strong relationships with key customers including negotiating favorable outcomes and preventing future deduction issues.
- Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively.
- Prepare and present comprehensive deduction reports to senior management analyzing trends identifying root causes and recommending improvements.
- Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements.
- Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency.
- Drive the development and implementation of new processes policies and tools to enhance deduction management efficiency reduce chargebacks and minimize financial risk.
- Identify and lead initiatives to streamline deduction processes leveraging technology and best practices to improve team performance and customer satisfaction.
- Work cross-functionally with the finance sales and operations teams to improve the accuracy of invoicing shipment tracking and other processes that impact deductions.
- Ensure that all deduction activities are compliant with internal controls company policies and customer agreements.
- Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner.
- Assist in audit preparation ensuring all deduction-related documentation is accurate complete and compliant with accounting standards and regulations.
Requirements
What You Will Bring
- Bachelors degree in Accounting Finance Business or related field.
- 5 years of experience in accounts receivable deductions management or financial dispute resolution with at least 3 years in a senior or lead role.
- Deep knowledge of deduction processes in a CPG environment chargebacks and customer billing issues with experience handling complex and high-value deductions.
- Strong proficiency in accounting software (e.g. NetSuite SAP or similar systems) and advanced Microsoft Excel skills.
- Exceptional analytical and problem-solving skills with the ability to identify trends root causes and develop solutions.
- Excellent negotiation and communication skills with the ability to work collaboratively with internal teams and external customers.
- Strong leadership capabilities with experience mentoring and training team members.
- Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining a high level of attention to detail.
- Experience with process improvement and a focus on operational efficiency and risk mitigation.
Benefits
PERKS & BENEFITS
Join us in helping people be well more! You will have the opportunity to work with sharp motivated humans working to make a positive impact on the planet on people and on thecommunitieswe live in. Some of our benefits &perksfor full-time employees include:
- Comprehensive Health Benefits
- 401K with a generous match
- Generous Paid Time Off and Holidays
- Telemedicine & Employee Assistance Program (EAP)resources
- Paid Parental Leave (primary & non-primary)
- Short-term and Long-term disability
- Education Fitness &BeWellFlex Funds
- Employee Referral Program
- Free Product across all brands!
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status disability status age sexual orientation gender identity and expression marital status or any other legally protected committed to offering reasonable accommodation to job applicants with not accept unsolicited agency resumes and is not responsible for any agency fees related to unsolicited resumes.
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
WM Partners is a trusted partner, transforming natural consumer brands that help consumers lead a healthy and active life. Our portfolio companies include Wellmore Holdings, Raw Sugar Living, Allergy Research Group and Primal Harvest. Wellmore Holdings owns and operates a portfolio of ... View more
