Junior IT Specialist
Share
Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Req Number: 110781
Time Type: Full Time
Junior IT Specialist Global Road IT (Service Management & Support)
The Junior IT Specialist is responsible for support and operations of application services (2nd Level Support) and supporting the application maintenance. The Application Support Specialist delivers the service for the IT service management processes i.e. ensuring the smooth operation of the application. The tasks are typically investigation and resolution of issues and may also include performance monitoring and configuration of software parameters.
Tasks and Responsibilities
- Identifies and resolves issues with applications following agreed procedures
- Uses application management software and tools to collect agreed performance statistics
- Carries out agreed applications maintenance tasks
- Go Live Hypercare support after introduction of new solutions
- Supporting the processing of service requests
- Configuration of software parameters to meet business requirements by using the existing data
- Handling of incidents and problems and assignment and escalate to 3rd level support
- Application monitoring by using agreed performance monitoring tools ensuring that application performs in an expected manner and scope.
What We Are Looking For
- Bachelors degree in IT Computer Science Business Informatics Logistics or a related field
- 12 years of experience in IT support application support or service management
- Knowledge of IT incident and problem management processes (ITIL is a plus)
- Experience withticketing tools such as ServiceNow
- Experience collaborating with development teams usingJira or similar tools
- Good analytical and troubleshooting skills
- Good understanding ofbusiness applications and system environments
- Logistics industry knowledge is a plus
- Strong communication and teamwork skills
- Fluent English (written and spoken is a must)
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.
With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.
At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.
Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.
Required Experience:
Junior IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.
