NZ Consumer Claims Manager

Chubb celebrates diversity by fostering an inclusive flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies to ensure we can attract the best candidates and accommodate individual needs differences disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 40000 people worldwide. Additional information can be found at:

Your Role

The Consumer Claims Manager is tasked with supporting the Consumer NZ business across Corporate and Leisure Travel Direct Marketing Specialty Personal Lines with a focus on claim service management efficiency of claims processes and key project management.

Your Responsibilities:

• Oversight of large technical losses up to the authority level held across the portfolio;
• Supporting new initiatives in the Consumer NZ business including being a voice for NZ Claims in product development and implementation;
• Managing claims service delivery for new A&H and Consumer products including monitoring operational reports identifying areas for improvement liaising with external vendors maintaining issue logs and records of discussion and training to resolve issues;
• Effectively managing the performance of all team members (on and offshore) motivating and inspiring others towards achieving specific goals.
• Providing leadership and technical expertise to our consumer Third Party Administrators (TPAs) and and A&H service providers ensuring proper oversight and supervision of service delivery and compliance managing TPA/provider performance standards and efficiency.
• As part of the NZ claims leadership team actively delivering to strategic priorities that drive claims excellence technical proficiency continuous improvement and a high performance culture.

• Minimum of 5 years A & H claims experience
• 2 years claims experience in property or device claims
• Broad knowledge of insurance industry and claims processes
• Strong customer service focus
• Excellent written and verbal communication skills related to claims handling
• Knowledge of insurance contracts and NZ consumer lines coverages
• Experience with NZ legal requirements and regulations in the insurance industry
• Ability to work with overseas Technical Managers & claims staff
• Experience managing a team or acting as a technical referral point
• Tertiary qualified (ideal not essential)

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career both locally and globally.

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