Social Media & Reputation Lead (fmd)

Here you can find ourGerman speaking jobs.

ABOUT US

Wunderflats helps people find fully furnished homes for a month or more perfect for relocations family moves or life transitions. It offers a secure and seamless rental experience across Europe.
Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europes housing infrastructure it helps activate underutilized apartments and support the evolving ways people live and work today.

More than 63000 apartments are currently listed and the company employs a team of over 150 people.

Learn more at . For media inquiries please contact:

Brand trust isnt built only on your website.

Its shaped every day on social media review platforms forums and video channels often long before a customer ever clicks book.

At Wunderflats these external platforms directly influence trust conversion and demand. This role exists to make sure our brand shows up there consistently credibly and with intent.

As Social & Reputation Lead youll take ownership of how Wunderflats is represented publicly and help turn visibility engagement and sentiment into real business impact.

THE ROLE & YOUR IMPACT

As Wunderflats scales public perception is increasingly shaped by algorithm-driven highly visible platforms. Until now these channels have been managed in a fragmented and reactive way.

In this role youll bring clear ownership structure and strategy to our social presence and online reputation. Reporting directly to the CMO youll work closely with Communications PR and Customer Service to strengthen brand trust support demand growth and surface insights that matter to the business.

Youll operate with a high degree of autonomy combining hands-on execution with strategic thinking.

WHAT YOULL WORK ON

• Owning Wunderflats presence across social media review platforms and public communities

• Proactively managing online reputation and brand perception

• Engaging with customers through comments reviews and community discussions

• Distributing and amplifying content across social channels to support visibility and demand

• Monitoring sentiment trends and risks across external platforms

• Using data and metrics to prioritise actions and measure impact

• Leveraging AI and automation to scale monitoring engagement and content workflows

• Collaborating closely with Communications PR and Customer Service teams

• Providing regular insights and updates directly to the CMO

Typical focus:

• Reputation monitoring & public engagement 30%

• Social media & content distribution 25%

• Data insights & reporting 15%

• AI automation & process improvement 15%

• Cross-functional collaboration 15%

WHO YOU ARE

Youre comfortable representing a brand publicly and you understand the responsibility that comes with it.

You bring:

• Hands-on experience managing social media for a consumer brand

• Experience handling public reviews and online reputation

• Strong judgement when communicating on behalf of a brand

• A solid understanding of how social and content platforms distribute and prioritize content

• Clear empathetic written communication

• Commercial and metric awareness you understand how visibility trust and engagement impact demand

• Confidence working independently and taking ownership

• Comfort using AI and automation tools to support and scale your work

• Experience collaborating across teams

• English C2 or native required German French and/or Spanish are a plus

Nice to have (not required):

• Experience with SEO PR or brand visibility work

• Experience managing online communities or forums

• Ability to analyse sentiment and feedback trends

• Experience in tech marketplace or international businesses

WHO THIS ROLE IS FOR

This role is for people who want to:

• Own and shape a brands public presence

• Combine strategy with hands-on execution

• Work close to senior leadership

• Use data tools and AI to work smarter not louder

• Have real influence on trust visibility and demand

OUR PITCH

• #empathyculture:Become part of our international team with a scale-up atmosphere where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance:Our working hours are flexible and family-friendly. Your main working hours are spent in the office but you are also welcome to work from home from time to time.
• #personaldevelopment:We support you in your personal & professional development e.g. through individual training programs workshops or participation in trade fairs and conferences.
• #compensationpackage:Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt) with ergonomically equipped workstations detox room playroom roof terrace and fruit & drinks on us.
• #welovetohavefun:Celebrate with us at our annual summer or winter party and regular after-work gatherings and power up in our office with yoga table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club Decent discounts at FutureBens Yearly travel ticket - here you go! - and even more!

If that sounds like you wed love to hear from you.

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person visible or not.