Application Support Specialist

Application Support Specialist

Contract type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Closing date:Monday 23rd April 2026

Were excited to introduce a brand-new opportunity at Royal London Asset Management created as part of our AI acceleration journey. As an Application Support Specialist youll join a small highly experienced team that supports and enhances the applications our business relies on.
In this role youll provide technical and business support with strong problem solving skills to investigate and resolve issues. Working with an established team this role is ideal for someone early in their career with practical experience youll bring curiosity adaptability and an interest in AI alongside exposure to cloud technologies such as Azure or Snowflake.
This is a great opportunity for someone early in their career with a relevant degree in Computer Science Software Engineering IT Data or similar. You will help shape a growing capability and play a key role in how AI-driven solutions support the future of our business.

About the role

Acting as the first escalation point for issues with AI applications and solutions.
Diagnose issues and help manage problems to resolution at an application level focusing on AI.
Exploring and evaluating ways for AI to assist current business processes using tools such as OpenAI APIs and Azure Foundry
Aiding the business with the ongoing support of AI driven solutions and applications
Provide technical support to a range of internal and external systems particularly on front office systems and enterprise data management solutions.
Applying responsible AI practices including bias mitigation explainability and governance.
Collaborating with cross functional teams to integrate AI solutions into existing systems.
Learning to support APIs work with data sources and support solutions built within cloud and platform services.
Monitoring and supporting Azure hosted applications including use of Azure Monitor Log Analytics and diagnostic logs to investigate incidents and performance issues.
Contributing to documentation runbooks onboarding materials and knowledgesharing within the squad and wider application support team.
Stay updated with the latest advancements in AI and machine learning technologies

About you

Qualification
A First-Class/2:1 degree in Computer Science Artificial Intelligence Engineering Mathematics.
We encourage all students to apply from recent graduates through to MSc/PhD

Technical Skills
Skilled in object-oriented programming using Python/C#
Understanding of data structures and algorithms.
SQL literacy with the ability to query manipulate and analyse structured data.
Familiarity with RAG LLM models Agentic AI or MCPs
Understanding of REST APIs and Open API Standards
Git/version control basics (branching merging conflict resolution)

Desirable
Experience dealing with users and/or vendors from both a business and technical perspective
Prior internship or work experience in a Financial organisation within Application Support or AI team.
Experience with AI development tools and platforms (e.g. Azure Snowflake AWS OpenAI Lang Stack)
Knowledge of Agentic AI
Evidence of self-learning

Assessment
Assessments may include:
Analytical problem-solving
SQL-based data manipulation
Understanding the effective use of LLMs
Evaluation of soft skills including communication teamwork selfmotivation and the ability to work effectively in a collaborative environment.

About Royal London Asset Management

Royal London Asset Management (RLAM) part of the Royal London Group is one of the UKs leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients capital exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.

Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance.

Inclusion diversity and belonging

Were an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.

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