Service Support Representative
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Toyota of Naperville is searching forService Support Representative! This role assists the service department by supporting customer communication service advisors and operational workflow to ensure a smooth and efficient service process. This role works closely with the service team to manage customer inquiries schedule and confirm appointments support repair order processes and help deliver exceptional service experience.
This full-time role will work four weekdays and Saturdays from 9:00AM-6:00PM. WED/SUN OFF
We Offer...
- $21.00 Per Hour in addition to spiffs and bonuses
- Paid Vacation after 90 days
- Paid Holidays
- 5-day work week
- Paid Training
- Opportunities for professional growth
- Excellent Health Dental & Vision Insurance
- 401K
You Will...
- Respond to customer inquiries through dealership CRM and DMS systems including phone calls emails text messaging and online service requests
- Maintain a response time goal of 20 minutes or less for customer inquiries when possible
- Schedule confirm and follow up on service appointments
- Provide customers with updates regarding service status pricing estimates and appointment availability
- Assist with creating and managing repair orders (ROs) including recall repairs from outside dealerships when applicable
- Communicate with service advisors and technicians to ensure accurate and timely information is provided to customers
- Complete outbound communication efforts including a minimum of 50 outbound calls per day
- Assist customers arriving for service pick-up by locating and pulling vehicles from the lot when necessary
- Operate within the service drive when necessary to support guest flow and dealership operations
You Have...
- Excellent communication skills both verbal and written.
- Strong customer service skills with a focus on building relationships.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude strong work ethic and a drive to succeed.
- Tech-savvy with the ability to learn new software tools quickly.
- BDC experience
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Are you a friendly, motivated individual with a passion for customer service? Toyota of Naperville is looking for a full-time cashier to join our team! In this ...
