Customer Services Officer A3

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Job description

This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

We are looking for Customer Service Officers to help advise and assist our customers to access information records and historical archives. Working as part of a team you will help our customers front of house in a variety of ways including providing one to one assistance in technology use retrieving records scanning and ensuring our records are accessible. Additionally you will process entries to our public registration records and answer telephone and e-mail enquiries.

Responsibilities

Key Responsibilities

Working within the Operationsand Customer Services Directorate you will undertake customer related business tasks and specific tasks relating to the accessing recording and retrieval of information from our Statutory Registers both electronically and in hard copy. The ability to engage with staff across National Records of Scotland (NRS) and with external stakeholders is essential.

Main duties will include for which full training will be given:

Assisting customers in our onsite search rooms providing help support and guidance including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving indexing and scanning of records quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones emails and written requests from members of the public registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs work as part of a flexible team to perform other tasks and provide support to other teams departments and individuals within NRS as required.

Qualifications

Candidates should be aware that if successful a manual handling course will need to be completed.

Working pattern

This role is a permanent level transfer position.

How to Apply

Applications for this position will only be accepted from substantive A3 employees.

Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).

Vacancies close at 12:00pm on Monday 23rd March.

Selection Process

All applicants will be invited to an informal discussion.

Informal discussion dates tbc.

Further Information

If you have specific questions about the role please contact

Required Experience:

Unclear Seniority

DescriptionJob descriptionThis opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.We are looking for Customer Service Officers to help advise and assist our customers to ...