Quality Manager TELUS PureFibre Greater Toronto Area
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Shape the Digital Future of Canadian Communities
Join our team
At TELUS we believe connectivity is more than infrastructure its how communities thrive. Right now were in the middle of one of Canadas most significant fibre expansions bringing next-generation internet to homes across Ontario for the first time. We dont just build networks. We show up we get it right and we stand behind every connection we make.
What youll do
As a Quality Assurance Manager youll be the customer champion who ensures every installation is done right the first time. Youll engage customers proactively after installation conduct quality inspections in their homes resolve concerns before they escalate and identify opportunities to offer the best TELUS products and services that match their needs. By preventing problems delivering exceptional experiences and connecting customers with solutions that maximize their investment youll directly shape our reputation and success in these critical new markets.
Key Responsibilities
- Conduct quality inspections on consumer fibre installs and repairs across the Greater Toronto Area
- Contact customers after installation to assess satisfaction and resolve concerns proactively
- Validate installation quality (physical components technical performance customer experience)
- Identify opportunities to sell TELUS products and services in a way that genuinely improves the customers experience
- Identify quality trends and recommend process improvements
- Provide coaching and feedback to technicians and partners
- Develop and deliver training on quality standards and best practices
- Maintain hands-on expertise by regularly performing installations in home simulation pods
- Track and report quality metrics escalations and sales outcomes
Qualifications
What you bring
- 5 years in field service quality customer success telecommunications sales technical support or installation management
- Strong technical knowledge of broadband/fibre installation and network equipment
- Excellent communication skills (technical and customer-facing)
- Valid drivers license and positive driving record
- Ability to work independently in the field and in customers homes
- Customer-first mindset and problem-solving orientation
- Data-driven approach to quality and continuous improvement
- Ability to identify customer needs and recommend relevant TELUS products and services
- Travel within the region will be required (50-75%)
Great-to-haves
- Experience with fibre-to-the-home (FTTH) installations
- Familiarity with network diagnostic tools and speed testing
- Quality assurance or continuous improvement background
- Telecom industry experience
- Sales experience in a field service or customer-facing environment
Required Experience:
Manager
Key Skills
- Sales Experience
- Direct Sales
- retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
About Company
Join our team TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative t ... View more
