Sr. Digital Experience Manager

The Sr. Digital Experience Manager position exists to lead the execution delivery and continual optimization of Focus on the Familys digital constituent experiences across websites mobile platforms and engagement technologies. Working in close partnership with the Director of Digital Engagement this role translates digital strategy and ministry priorities into actionable roadmaps initiatives and team execution. The position ensures that Focus on the Familys digital properties deliver intuitive personalized and impactful experiences through thoughtful UX leadership Salesforce-enabled personalization analytics and platform excellence. This leader serves as the operational owner of the organizations digital experience ecosystem guiding daily execution across platforms tools vendors and specialists while aligning all work to strategic direction and measurable Duties/Responsibilities:Strategy & Delivery Leadership:Partners closely with the Director of Digital Engagement to translate digital strategy and ministry priorities into actionable roadmaps initiatives and sprint plans for the Digital Experience team. Leads day-to-day execution by defining requirements establishing success metrics prioritizing work based on impact and capacity and ensuring projects are delivered effectively and on time. Provides clarity removes obstacles and ensures alignment between strategic vision and tactical implementation so the team can execute with focus and Experience & UX:Leads the design structure and continual optimization of end-to-end constituent journeys across Focus on the Familys websites and digital touchpoints. Translates brand-defined personas and audience strategies into intuitive navigation user flows and interaction models that improve usability and engagement. Owns site architecture accessibility and mobile-first best practices while guiding UX research testing and experimentation efforts to reduce friction and enhance the overall user & Platform Ownership:Serves as the primary business owner for Salesforce-enabled digital experiences including CRM Marketing Cloud Personalization and Experience Cloud ensuring constituent data and behavioral insights inform meaningful and relevant interactions. Oversees WordPress and related digital platforms managing enhancements integrations performance and vendor partnerships. Ensures platforms support personalization lifecycle journeys and a unified 360 view of the constituent while evaluating and recommending technologies that improve engagement scalability and & Optimization:Oversees digital analytics strategy and performance measurement across websites campaigns and engagement initiatives. Analyzes marketing behavioral donor and operational data to uncover actionable insights that inform decisions and drive improvements. Leads structured testing and test-and-learn programs ensures proper tagging and data integrity and communicates clear data-driven recommendations to stakeholders and Leadership & Stewardship:Leads mentors and equips digital experience specialists across SEO UX WordPress development Experience Cloud and analytics functions fostering a collaborative and results-oriented team culture. Facilitates goal setting and performance management provides execution guidance on major initiatives and partners cross-functionally with Marketing IT Creative and ministry stakeholders. Manages budgets vendors and resources with strong stewardship and accountability to ensure responsible use of ministry Duties/Responsibilities:Performs other duties as assignedManagerial Breadth/Scope of Job:Mentors trains and equips direct reportsWorking Environment/Physical Requirements:Office environmentJOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral ConductandStatement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned withFOF core valuesPersonal Characteristics:Self-motivated; requires little direct supervisionStrategic yet execution-focused mindsetStrong operational leadership and prioritization skillsAnalytical and organized; Passion for user-centered designAffinity for translating strategy into action; Strong collaborator and communicatorAttention to detail and accuracy; Creative thinker and effective problem-solverResults-oriented and committed Champion for the user while respectful of internal customersKnowledge/Experience:Bachelors Degree in related field7 years of experience in digital experience product management UX analytics or digital marketing leadershipExperience leading cross-functional digital teamsExperience designing personalized and lifecycle-based digital journeysExperience conducting UX research and A/B testingExperience managing vendors and budgetsDemonstrated ability to translate strategy into execution Skills Abilities and Special Talents/Gifts:Strong intellectual curiosity and systems thinkingSuperior verbal and written communication skillsExcellent time management and prioritizationExceptional analytical and problem-solving abilityJourney mapping and service design thinkingAbility to define requirements and manage deliveryAbility to prototype or wireframe ideasStrong understanding of mobile and responsive designComfortable working at both strategic and tactical levelsTechnical application skills:WordPressSalesforce CRMSalesforce Marketing Cloud / Personalization / Experience CloudWeb Analytics (Google Analytics or similar)UX research and testing toolsSEO best practicesForm ToolsStewardship Requirements:Responsible and faithful stewardship of ministry resources budgets and vendor relationshipsPay Range: $76956 to $88398Application Materials Required: Cover Letter Resume/CV*Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:Priority will be given to applications submitted by April 16 2026 However this posting will remain open until potential employee start date is April 27 2026Posting date: March 16 2026Un-posting date: ongoing until filledPosting contact email: