Database AdministratorKE

Job purpose:

To provide support performance Integrity and security of a database to deliver exceptional customer service.

Key responsibilities and accountabilities:

The key responsibility for this role is to ensure the optimal performance of Smart database and associated functionality and essentially ensure that the Smart databases meet user requirements.

Database Support & Operations

• Provide 24/7 support to ensure high availability integrity security and performance of Smarts databases.
  
• Assist with database maintenance installations configurations upgrades and patch management for Oracle MSSQL and MySQL environments.
  
• Perform daily backups verify data integrity and support restore processes.
  

Monitoring & Troubleshooting

• Monitor database logs performance and abnormal activities escalating issues as necessary.
  
• Provide first-level troubleshooting for database incidents and support customer service inquiries under defined SLAs.
  

Documentation & Reporting

• Maintain accurate documentation of procedures configurations backup schedules and incident resolutions.
  
• Generate regular database performance reports and ensure compliance with database standards.
  

Collaboration & Continuous Improvement

• Work closely with senior DBAs internal teams and other departments to support business systems.
  
• Stay updated on Smart solutions current database trends and attend training to enhance skills.
  

Requirements

Skills knowledge and abilities

This role requires excellent database proficiency analytical skills and attention to detail. Due to the dynamic nature of business self-motivation and the ability to learn quickly are essential. Other requisite skills and competencies are listed below: -

• Good understanding of MSSQL MySQL and PostgreSQL database related utilities and tools
  
• Proficiency in underlying database operating systems including operations in both Windows and Linux environments with a bias to Linux
  
• Ability to perform both MSSQL MySQL PostgreSQL and operating system performance tuning monitoring and support
  
• Thorough Knowledge of MSSQL MySQL and PostgreSQL backup and recovery scenarios security management data integrity and resource management
  
• Sound understanding of the Smart business and value proposition to its customers
  
• Experience of working with multiple projects/tasks and the ability to prioritize on the fly
  
• Skill in customer service & support and training with demonstrated customer service orientation.
  
• Strong and well developed analytical problem-solving skills and report writing skills.
  
• Quick learner with demonstrated product knowledge and professionalism.
  
• Team player with ability to establish and maintain cooperative working relationships with other service delivery functions.
  
• Self-starter with possession of self-management and self-drive to complete tasks and engage other team members
  
• Proactive and highly organized with strong time management and planning skills.
  
• Ability to work under tight deadlines heavy workloads and remain calm under pressure with a high degree of individual responsibility all of which are implicit with the position.
  

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