[OEE-ES] Robotics Field Application Services (Robotics FAE)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Purpose of the role: The candidate will be responsible for providing highlevel technical support maintenance and onsite services for our robotic systems across Catalonia and surrounding regions ensuring maximum uptime and performance for our clients. The candidate will also participate in presales activities.
Key Responsibilities
Technical Support and Onsite Services
- Perform onsite verification of robotic systems at client facilities.
- Execute preventive and corrective maintenance to ensure longterm reliability of the OMRON robotics portfolio.
- Diagnose and resolve complex technical issues involving robotics controllers vision systems and safety devices.
- Provide advanced troubleshooting for hardware and software malfunctions in production environments.
Client Success and Lifecycle Management
- Act as the primary technical point of contact for clients and system integrators regarding aftersales services.
- Collaborate with Sales and Application teams to identify opportunities for system upgrades or retrofits.
- Manage onsite interventions and coordinate with the European technical support center when deeplevel factory analysis is required.
Field Work and Reporting
- Maintain a strong field presence engaging directly with customers to solve operational challenges.
- Prepare detailed service reports documenting interventions replaced parts and technical recommendations.
- Manage local tools and equipment required for service missions.
Training and Continuous Improvement
- Deliver technical training to customers maintenance teams to support basic troubleshooting.
- Deliver technical training to System Integrators on the OMRON robotics portfolio.
- Stay updated on the latest firmware software updates and safety regulations (ISO/CE) related to industrial robotics.
Profile
Education
- High school diploma ITS in Robotics Mechatronics or Industrial Electronics.
Experience
- 23 years of handson experience in field service or maintenance within an Automation and Robotics environment.
Technical Skills
- Deep knowledge of robotic mechanics.
Soft Skills
- Strong analytical thinking exceptional problemsolving abilities and a customercentric mindset.
Languages
- Native/Fluent Spanish and optionally Catalan.
- English level B2 or higher (for technical documentation and internal communication).
Other Requirements
- Valid drivers license.
Short Description
Key Skills
- Laboratory Experience
- ADAS
- LAN
- Debugging
- Technical Writing
- Product Demos
- Customer Support
- Automotive Diagnostics
- Cloud Architecture
- Spectroscopy
- System Administration
- Unity
About Company
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