TQ QSTARS Hub Advice Worker

Tenants Queensland

Mount Isa City QLD

Part-Time Permanent 22 hours per week (0.6 FTE)

$38 per hour

Help Queensland renters navigate housing challenges with confidence care and practical support

Tenants Queensland is seeking a TQ QSTARS Hub Advice Worker to join its team in Mount Isa. This is a meaningful opportunity for someone who is passionate about social justice housing security and supporting people through complex tenancy issues.

In this role you will provide high-quality advice information and practical guidance to residential renters helping them better understand their rights strengthen their confidence and access the support they need to resolve housing concerns.

This position is ideal for someone who brings empathy resilience strong communication skills and the ability to work calmly in a high-demand environment supporting people from a wide range of backgrounds.

About Tenants Queensland

Tenants Queensland has represented the interests of Queensland renters since 1986. The organisation provides specialist tenancy advice advocates for renters and works to improve residential tenancy laws across the state.

Through the QSTARS program Tenants Queensland supports renters with information advice and referral pathways that help people remain informed empowered and connected to the right services.

About the role

As the TQ QSTARS Hub Advice Worker you will work within a high-demand contact centre environment supporting Queensland renters who require information and advice in relation to tenancy matters.

Following training you will provide advice and guidance on issues connected to the Residential Tenancies and Rooming Accommodation Act 2008 assist renters to identify practical options and connect them with additional support services where required.

This role involves working across a range of communication channels including phone face-to-face interactions and digital platforms.

Key responsibilities

In this role you will:

• provide intake and support services for Queensland renters seeking information and advice
  

• deliver tenancy-related information advice and guidance following training
  

• conduct individual interviews to identify client concerns and support needs
  

• work with clients to develop practical plans to address tenancy problems
  

• assist renters to build effective communication with real estate agents and lessors
  

• help clients understand and complete forms and required paperwork
  

• refer clients to regional QSTARS offices where more intensive support is needed
  

• connect renters with other relevant services such as community legal centres the Residential Tenancies Authority and homelessness supports
  

• contribute to service quality records management and continuous improvement activities
  

• undertake administrative and data entry tasks associated with client service delivery
  

What you will bring

To be successful in this role you will bring:

• a genuine commitment to social justice and social development
  

• an understanding of or the ability to quickly build knowledge of Queensland residential tenancy law and broader housing issues
  

• the ability to manage inbound calls confidently and professionally
  

• resilience and strong personal boundaries when working with distressed or vulnerable clients
  

• highly developed verbal and written communication skills
  

• the ability to work both independently and collaboratively within a team
  

• confidence using digital systems and client information platforms
  

• the ability to relate well to people from diverse cultural and socio-economic backgrounds
  

• strong interpersonal skills including consultation and client engagement
  

Essential requirements

• commitment to the principles of social justice and social development
  

• understanding of or demonstrated ability to rapidly acquire knowledge of:
  

  • Queensland residential tenancy law
    

  • housing issues
    

Highly desirable

• qualifications in social work social science law or a related field
  

• previous experience in the community services sector
  

Desirable

• Queensland driver licence
  

• ability to travel if required although travel is expected to be limited
  

What Tenants Queensland offers

• significant training and mentoring
  

• generous salary packaging options
  

• the opportunity to contribute to meaningful outcomes for renters and communities across Queensland
  

• a supportive team environment grounded in service advocacy and impact
  

Location

Mount Isa City Queensland

On-site role

Employment details

• Position: Permanent Part-Time
  

• Hours: 22 hours per week
  

• Rate: $38 per hour
  

How to apply

Please submit your:

• CV and
  

• cover letter addressing the Core Capabilities in the Position Description
  

Applications should be emailed to:

Applications close: 31 March 2026

Indigenous Jobs Match Endorsement

Indigenous Job Match endorses this opportunity with Tenants Queensland.

We are pleased to promote this role as an opportunity with an organisation committed to creating a culturally safe and inclusive workplace and one that actively supports Reconciliation and celebrates Aboriginal and Torres Strait Islander perspectives.

We strongly encourage Aboriginal and Torres Strait Islander peoples to consider applying if this role aligns with your skills values and career goals. If you are looking for meaningful work that supports community wellbeing housing stability and practical advocacy this could be a strong opportunity to make a real difference.

At Indigenous Job Match we are committed to connecting our people with employers who value inclusion respect and the strengths that Aboriginal and Torres Strait Islander peoples bring to the workforce.