TQ QSTARS Advice Worker
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Job Location:
Maroochydore - Australia
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Tenants Queensland
Maroochydore Sunshine Coast QLD
Full-Time $76000 per annum
Help renters navigate housing stress with practical advice advocacy and support
Tenants Queensland is seeking a TQ QSTARS Advice Worker to join its Sunshine Coast office in Maroochydore. This is a full-time opportunity for someone who is passionate about social justice housing stability and supporting people through complex tenancy challenges.
This role is dedicated to delivering high-quality advice information and case work to residential renters. You will support people to better understand their rights work through tenancy issues build confidence in navigating systems and access the services they need to move forward.
For someone with empathy sound judgement strong communication skills and a commitment to community wellbeing this is a chance to step into meaningful work that makes a real difference.
About Tenants Queensland
Tenants Queensland has represented the interests of Queensland renters since 1986. The organisation provides specialist tenancy advice advocates on behalf of renters and works to improve residential tenancy law and housing outcomes across the state.
Through the QSTARS program Tenants Queensland supports eligible renters with information advice advocacy and referral pathways designed to improve housing security and strengthen peoples ability to resolve tenancy issues.
About the role
As the TQ QSTARS Advice Worker you will initially provide intake support and after training deliver information advice and guidance in relation to tenancy matters under the Residential Tenancies and Rooming Accommodation Act 2008. You will work with clients one-on-one help them understand their options support them through legal and practical pathways and advocate where required.
This role suits someone who can combine compassion with professionalism and who can work effectively with clients experiencing stress vulnerability or housing insecurity.
Key responsibilities
In this role you will:
provide intake tenancy information advice and guidance to eligible renters
conduct case interviews by phone face-to-face and through digital platforms
support clients to develop plans to address tenancy problems
assist renters to communicate effectively with lessors and real estate agents
help clients understand and complete forms and paperwork
guide renters through notices dispute resolution processes and QCAT pathways
advocate on behalf of clients where needed particularly where capacity is limited
refer clients to other community and support services
work collaboratively with QSTARS team members and partner agencies
contribute to identifying service issues and trends
maintain accurate records and follow risk management and service standards
What you will bring
To succeed in this role you will bring:
a strong commitment to social justice and social development
the ability to work independently and as part of a team
a professional and confident communication style across phone face-to-face and digital channels
the ability to manage a high volume of requests including clients who may be distressed or vulnerable
strong case management capability and sound interpersonal judgement
confidence using computer systems and client information platforms
the ability to engage respectfully with people from varied cultural and socio-economic backgrounds
highly developed verbal and written communication skills
Essential requirements
understanding of or demonstrated ability to rapidly acquire knowledge of:
Queensland residential tenancy laws
housing issues
Highly desirable
qualifications in social work law or a related field
previous experience working in the community services sector
Desirable
Queensland driver licence
ability to travel if needed
What is on offer
full-time role
based at 13 Carnaby Street Maroochydore
salary of $76000 per annum
significant training and mentoring
generous salary packaging options
the opportunity to do purposeful work that supports renters and strengthens communities
How to apply
Please submit your:
CV and
cover letter addressing the Core Capabilities in the Position Description
Please include Advice Worker - Sunshine Coast in the subject line.
Applications close: 31 March 2026
Indigenous Job Match Endorsement
Indigenous Job Match is proud to endorse this opportunity with Tenants Queensland.
We welcome roles with employers who are committed to creating a culturally safe and inclusive workplace and who actively support Reconciliation and celebrate Aboriginal and Torres Strait Islander perspectives.
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply for this role. If you are someone who cares deeply about community fairness advocacy and walking alongside people through difficult circumstances this opportunity offers the chance to create meaningful impact every day.
At Indigenous Job Match we value opportunities that recognise the strength lived experience and community connection our people bring to the workforce.
Required Skills:
commitment to the principles of social justice and social development understanding of or demonstrated ability to rapidly acquire knowledge of: Queensland residential tenancy law housing issues
Key Skills
- Load & Unload
- Shipping & Receiving
- Mac Os
- Forklift
- Freight Experience
- Lift Truck Experience
- Basic Math
- Tanker Experience
- Warehouse Experience
- Commercial Driving
- Driving
- Heavy Lifting
