Workstation and System Engineering Lead- Cleared

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Company Description

TrueTandems mission is to be a trusted information technology solutions provider committed to the success of our customers communities and employees. To enable this mission we listen to our customers needs empower our dedicated and talented employees envision success together and deliver innovative cost-effective solutions. For our customers we aim to deliver more power to meet their business outcomes through technology implementation integration optimization and customization. We enable some of the most well-known companies nonprofits and federal agencies in the United States to intelligently plan and develop their applications modernize their infrastructure and manage their data.

Job Description:

The Workstation and Systems Engineering Lead is a designated Key Personnel role responsible for leading the design development deployment and maintenance of customer workstation and server operating system images across onpremises virtual and cloud environments. This role provides technical leadership and Tier 3 escalation support for workstation and server image patching and updaterelated issues ensuring systems remain secure stable compliant and aligned with federal standards.

The Workstation and Systems Engineering Lead works closely with stakeholders security teams asset management EUC providers release and deployment teams and other GLINDA support areas to deliver consistent predictable and highquality enduser and server computing services

Candidate is proposed as Key Personnel. Employment is contingent upon award of the contract.

Location: Bethesda MD (Onsite)

Responsibilities:

Lead workstation and server operating system image development and management including base (gold) images and specialized images (e.g. loaner assignee standalone and officespecific images).
Ensure images support physical virtual cloud and Azure Virtual Desktop (AVD) environments.
Maintain version control image libraries and image change logs in accordance with configuration management processes.
Work collaboratively with customer leadership Service Area Managers/Owners System Owners security teams and other vendors to ensure seamless integration of cloud services with enterprise IT operations
Provide Tier 3 escalation support for complex workstation and server image patch and update issues
Lead root cause analysis resolution planning reimaging efforts and development of permanent fixes or approved workarounds
Manage and optimize image management and deployment toolsets including Microsoft Endpoint Configuration Manager (SCCM/MECM) Intune and related automation tool.
Lead periodic service reviews to identify opportunities for cost reduction performance improvements and risk mitigation.
Ensure compliance with organizational and federal IT security standards.

Qualifications:

Top Secret Clearance or DOE Q clearance
Bachelors degree OR equivalent work experience
7 years of experience in workstation engineering or a similar role
Experience with workstation and server operating system/image development.
Customer service experience to ensure Tier 3 support of workstation and server image/patch/update related issues are resolved appropriately.
Working knowledge of image management toolsets to include but not limited to Microsoft SCCM and Intune
Demonstrated experience supporting enterprise environments with thousands of workstations and servers
Strong understanding of Windows workstation and server operating systems with exposure to virtual and cloudhosted desktops
Experience coordinating release deployment and patching activities across Development PreProduction and Production environments
Familiarity with DevOps / Agile delivery principles and ITILaligned service operations
Ability to communicate effectively with technical and nontechnical stakeholders and maintain a strong customerfocused delivery approach
Experience developing and maintaining SOPs documentation and compliance artifacts

Additional Information

TrueTandem is an equal opportunity employer committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status qualified individuals with disabilities and all individuals without regard to race color religion sex sexual orientation gender identity national origin age or any other status protected under local state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Company DescriptionTrueTandems mission is to be a trusted information technology solutions provider committed to the success of our customers communities and employees. To enable this mission we listen to our customers needs empower our dedicated and talented employees envision success together and ...