Senior Control Tower Specialist, Road Transport US (7 on7 off 5pm-6am)

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: Lancaster TX

Division: Road Transport US
Job Posting Title: Senior Control Tower Specialist Road Transport US
Time Type: Full Time 7 days on/7 days off

Summary

The Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first middle and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup linehaul to final deliverywhile serving as a subject matter expert and trusted liaison between customers carriers and cross-functional teams. The Senior Control Tower Specialist drives service excellence by proactively managing exceptions analyzing performance data and ensuring operational alignment with customer expectations and contractual requirements.

Duties & Responsibilities

• Oversee the full lifecycle of shipments from pickup to final delivery including appointment scheduling load monitoring and delivery confirmation..
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures accessorials delivery refusals and customer feedback.
• Develop process improvement strategies to increase on-time and in-full delivery metrics.
• Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts ensuring compliance across internal and external stakeholders.
• Collaborate with Control Tower Managers Key account Managers and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions customer escalations or carrier delays with minimal oversight.
• Provide timely communication updates with carriers customers and internal stakeholders
• Monitor real-time shipment data and system inputs across the Transportation Management System (TMS) ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends carrier performance and customer KPIs (e.g. OTIF).
• Partner with internal teams such as Sales Warehouse Operations and Customer Success to support integrated service solutions.
• Lead or support special initiatives systems enhancements or customer onboarding related to final mile logistics.
• Support ad-hoc reporting and project assignments as delegated by management.
• Track last-leg movements and proactively resolve any foreseen and unforeseen delays
• Other duties and project work as assigned

Experience & Qualifications

• High School diploma or equivalent required; Bachelors degree in business logistics supply chain management or a related field is preferred
• 3 years experience in logistics transportation brokerage or related field required; 5 years preferred
• Experience with Transportation management software
• Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus.

Skills

• Ability to perform basic mathematical calculations such as calculating mileage costs rates
• Proficient with all Microsoft Office applications Word Excel Teams and PowerPoint.
• Experience with transportation management systems or relative system platform a plus.
• Fluency in English is required; knowledge of additional languages is a plus.
• Strong analytical problem-solving and decision-making skills.
• Ability to work independently and prioritize competing responsibilities in a deadline-driven environment.
• Excellent written and verbal communication skills including escalation and stakeholder updates.
• Collaborative mindset with the ability to influence others cross-functionally.
• Strong understanding of logistics workflows documentation accessorials and regulatory requirements related to delivery operations.
• Organized detail-oriented and proactive.
• Ability to build and cultivate strong relationships
• Driven enthusiastic and highly motivated

Physical Demands

While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position the expected base pay range is $51000 - $ 69000 annually. Actual compensation will be determined based on job-related factors including relevant experience skills education or certifications and geographic location consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical prescription dental vision and life insurance as well as flexible spending accounts (FSAs) health savings accounts (HSAs) (for eligible plans) and short- and long-term disability coverage.

Employees also have access to wellness resources Employee Assistance Program (EAP) services and other support benefits. Financial benefits include participation in the DSV 401(k) plan which provides company matching contributions of up to 5%.

To support work-life balance DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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