Senior Specialist, Customer Service, Taiwan

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:

Senior Specialist Customer Service Taiwan

Job Description:

The Role:

Responsible fororder management (order & quote entry processing throughSAP)

Responsible forshippingarrangementand on-time delivery

Customer demand managementandorder fulfillment

Obtain customer insight through daily communication and analyze the demand/supply through sales forecast andcustomerusage

Be familiar with policies and procedures to perform daily operationsand meet SOX control

Effectively collaborate withtherelevant departmentsforproblem solving withtimelyresponse

Maintain standardizedand up-to-dateSOP

Maintain daily achievements by communicating key information coordinating actions obtaining expert opinions reviewing open issues and action items and contributing information across departments

Act as the primary point of contact for customers ensuring their needs are understood and addressed promptly.

Build strong trust-based relationships with customers through proactive and clear communication.

Complete theassignedtasksandresponseproactively

In this role you will:

Respond to customersissue with a sense of urgency andfindthe resource to provide the solution

Proactively reviewtherelated process and improvement plan to drive process efficiency

Open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate:

More than 2 years of customer service experience (semiconductor industry experience is a plus)
Proficient in MS Office especially Excel with strong data analysis and problemsolving skills
Familiar with SAP system operations (handson experience preferred)
Strong communication skills able to interact and influence across different organizational levels
Proactive in taking ownership improving processes and preventing recurring errors

Your success will be measured by:

People and Teamwork

AccountabilityIntegrityand Trust

Creativity and Innovation

Dedication to Excellence

Required Experience:

Senior IC

Job Title:Senior Specialist Customer Service TaiwanJob Description:The Role:Responsible fororder management (order & quote entry processing throughSAP)Responsible forshippingarrangementand on-time deliveryCustomer demand managementandorder fulfillmentObtain customer insight through daily communicati...