Technical Service Process & Platform Specialist

Cesena - Italy

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

We are searching for a skilled Technical Service Process & Platform Specialistto join our team. This role will drive endtoend process optimization and AIenabled improvements across Technical Services ensuring efficient workflows datadriven performance and 24/7 platform operability. It will oversee warranty operations knowledge management technical content delivery and crossfunctional system integration while managing user platforms and supporting continuous service excellence

Your Impact

Drive endtoend process optimization by facilitating workflow modeling initiatives aimed at continuous improvement automation and clearly defined business use cases across Technical Services.

Investigate and promote the adoption of AI solutions within Technical Services processes to boost operational efficiency scalability and innovation.

Analyze data trends and performance indicators to ensure process outcomes meet business objectives and agreed service levels leveraging advanced AI tools.

Proactively identify and mitigate frictions related to processes policies and systems used within the Service organization.

Supervise warranty refund operations ensuring compliance accuracy and process efficiency.

Guarantee 24/7 system operability swiftly addressing issues and driving rapid service restoration

Develop and maintain a centralized knowledge database including documentation policies process training modules knowledge articles and selfservice user guidance.

Coordinate crossfunctional process integration between the Technical Service Technical Platform and key corporate stakeholders including PLM (Windchill) IT (SAP Salesforce Cyber Security) Services (Service Max) and AI platforms (Gemini).

Design data structures and manage technical content deployment including spare parts catalogs and translated technical documentation ensuring timely delivery aligned with new product launches and technical updates.

Oversee user account and profile management for the Technical Service Technical Platform in close collaboration with the IT Department.

Support Knowledge Management activities including the release of technical communications and the administration of mailing lists

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. Experience of or a proven interest in the fitness industry is highly desirable along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

Bachelors degree in Engineering or ICT
Nice to have of 1 or 2 years of experience in technical training product support or a similar role.
Extensive understanding of the products to effectively train others and provide technical support.
Strong language skills with fluent English required;
Excellent relationship-building abilities to engage with diverse stakeholders and trainees.
Knowledge of base software products (MS Office Windows etc..)
Basic experience in AI application on Services
Nice to have : Knowledge of SAP Salesforce Service Max Windchill ACD ( Arbortex Content Delivery )
Voice Of Customer to process improvements translation expertise

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!

Required Experience:

Our Company Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success st...