The Maryland Department of Labor (MD Labor)Division of Unemployment Insurance is accepting applications from qualified candidatesfor the position of OmbudsmanUI Professional VI (Internal Only). This recruitment will be used to fillcurrent and future vacancies. The resulting eligible list will be maintainedfor one year after the closing date of the announcement.
-Track progress of UI Ombudsman claims including analysis of the quality andtimeliness of determinations.
-Stay updated onbest practices and procedures for the customer experience by completing
necessary IT modules and programs (e.g. BEACON MWE REX Mobile apps) inorder to inform claims center staff.
Applications that meet the minimum andselective qualifications will be referred to the hiring manager for interviewselection. Units will select those candidates most closely demonstrating thequalifications for interview.
Experience: Nine years of experience five years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work (One year of this experience must have involved one or more of the following: the supervision of other employees applying rules and regulations or exercising responsibility for the development of policies or procedures) and an additionalfour years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program.
Notes:
may substitute the possession of a Bachelors degree from an accredited college or university and five years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work (One year of this experience must have involved one or more of the following: the supervision of other employees applying rules and regulations or exercising responsibility for thedevelopment of policies or procedures) for the required experience.
may substitute additional graduate level education at an accredited college or universityat the rate of 30 credit hours on a year-for-year basis for the required general experience.
Please read the jobannouncement in its entirety before applying for this recruitment Applicationsmust meet all minimum (and selective) qualifications to be considered and toappear on the list of people eligible for hire.
3 years experience adjudicating unemployment claims.
This recruitment is limited tocurrent employees of the Maryland Department of Labor.
Personnel employed in thisclassification will have access to federal tax information and must undergo astate and FBI criminal background check as a condition of employment.
Please make sure that youprovide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing will not considerinformation submitted after this candidates will beranked as Best Qualified Better Qualified or Qualified and placed ontheeligible (employment) list for at least one year.
Resumesare acceptable as additional information only. However theapplication must be completed in its entirety or it will be subject torejection.
All information concerning thequalifications including any required documentation (diploma transcriptcertificate etc.) must be submitted and received by the closing submitted after this date will not be considered.
For positions that requireBachelor/Master Degree etc:
Educational credentials fromforeign countries must be evaluated by an approved education review evaluation must be submitted prior to hire. For further information youmay call International Consultants of Delaware Inc. or WorldEducation Services Inc. 1- or .
The assessment may consist of arating of your education training and experience related to the requirementsof the is important that you provide complete and accurateinformation on your report all experience andeducation that is related to this position.
The examination for thisrecruitment will be an evaluation and rating of the information provided onyour application. Therefore it is essential that the application is filled outcompletely and accurately listing all relevant education and experienceaddressing the specific qualifications shown above and submitting any requireddocumentation (diploma transcript certification license etc.). Pleaseinclude clear detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications desiredand/or selective qualifications of the position.
***Please note that your answers on the supplementalquestionnaire must correspond to the information provided on your applicationto receive credit.
BENEFITS:
This is afull-time permanent position and eligible for full State benefits whichinclude:
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual sick personal andcompensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k)and 457)
Comprehensive subsidized health dental and prescriptionplans with little to no deductibles free generic prescriptions and freepreventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
The online application is STRONGLY preferred. However if you are unable to apply online or having difficulty with your login or password please contact DBMs Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily except for holidays and weekends). After business hours please submit an email request to
may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview).Permanent State employees do notneed to submit proof of Veterans status.
If you are unable to apply online or encounter difficultyattaching required or optional documentationYou may contact ChevelleWise or submit via email to. Please be sure to include your name identification number (EasyID#) and job announcement number on any documentation to ensure timelyprocessing.
PLEASE DO NOT FAX OREMAIL UNSOLICITED DOCUMENTATION
Completed applicationsrequired documentation and any required addendums may be mailed to:
Maryland Department ofLabor/Office of Administration
Attn: Ombudsman UI Professional VI-Internal Only (26-) CW
100 S. Charles Street Tower I Ste. 5000
Baltimore MD 21201
The MD State Application Form can be foundonline
Maryland Department ofLabor is an equal opportunity employer. It is the policy of MD Labor that allpersons have equal opportunity and access to employment opportunitiesservices and facilities without regard to race religion color sex age nationalorigin or ancestry marital status parental status sexual orientationdisability or veteran status.
Required Experience:
Unclear Seniority