Support Expert (mwd)

VusionGroup SA

Job Location:

Köln - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Collaboration with customers and partners to identify and resolve potential issues
Independent handling of support tickets and coordination of fixes with 3rd level support
Responding to inquiries via phone Email and ticketing tool
Support with the installation and configuration of the VusionGroup solution
Troubleshooting system network and software issues
Targeted follow-up and analysis of inquiries
Process documentation and preparation of relevant reports

Qualifications :

Education:

HTL diploma ongoing or completed university of applied sciences (FH) or university degree

Experience:

Experience using remote support tools is an advantage
Desired knowledge of IT environments (LAN WLAN and cloud environments Linux & Windows)
Professional experience is an advantage

Skills/Abilities:

Strong implementation skills assertiveness and initiative
Willingness to travel and perform
Customer-oriented working style
Good communication skills
Friendly and strong team player
Excellent German and English skills both written and spoken

Additional Information :

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.

We feel supported. You will too.

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:

Pay: Competitive pay and shareholder equity (VusionGroup to add pay based on state requirements or if relevant)
Schedule: A flexible hybrid work schedule
Career Growth: E-learning opportunities and workshops and global mobility potential

Remote Work :

Employment Type :

Full-time

Key Responsibilities:Collaboration with customers and partners to identify and resolve potential issuesIndependent handling of support tickets and coordination of fixes with 3rd level supportResponding to inquiries via phone Email and ticketing toolSupport with the installation and configuration of ...

Key Skills

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About Company

VusionGroup SA

Are you ready to develop the future of retail?  VusionGroup est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de digitalisation du commerce physique.Nous inventons des technologies qui créent un impa ... View more

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