Principal Implementation Manager
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Job Summary
Your Mission
As a Principal Implementation Manager in the KYC & Onboarding domain you will oversee large-scale implementations that touch millions of customers. Youll ensure regional KYC/KYB teams and central Product/Data/Compliance operate as one system with shared KPIs transparent data and predictable launch execution.
You will own the successful execution of every piece of our roadmap - be the translation layer between Regional teams Compliance Product Engineering and Data turning ambiguity into measurable plans trusted dashboards and decisions.
How Youll Contribute
Planning & Scoping
Review existing flows to identify gaps risks and improvement opportunities.
Build visibility over KYC/KYB performance and compliance health: define KPIs establish metric ownership improve data quality and publish clear decision-ready reporting
Shape and maintain the KYC/Onboarding implementation roadmap.
Execution & Delivery
KYC/KYB performance operating system: KPI definitions metric governance launch scorecards regional cadence and a single source of truth for performance & risk signals
Coordinate regional KYC/KYB leads across time zones: align priorities unblock execution and ensure local constraints (process/regulatory/ops) are reflected early not discovered at launch
Ensure onboarding controls data flows metrics and compliance requirements are correctly implemented end-to-end.
Standardise regional rollout playbooks so compliance controls are repeatable across markets
Risk Compliance & Support
Maintain a transparent metrics & knowledge hub: metric definitions data lineage dashboards what changed notes and weekly performance narratives stakeholders actually trust
Own the regional escalation & resolution loop for KYC/KYB compliance pain points: triage root-cause with Product/Data/Eng track fixes to closure and prevent recurrence through standards and monitoring
Own quality and control standards for onboarding integrations and partner-driven changes.
This Role Will Give You the Opportunity To
Become an expert in global onboarding regulations identity verification fraud mitigations and partner integrations.
Work autonomously creating your path to impact while collaborating with smart curious colleagues across Wise.
Work with modern systems real-time decisioning engines KYC providers and market-specific onboarding flows.
Shape customer safety globally ensuring Wise onboards millions of customers in a compliant and scalable way.
Be at the heart of Wises expansion supporting new products features and geographies.
About You
Youre a great fit if you have:
Must-have
58 years experience in Implementation Product Program Management Delivery or similar roles.
Strong understanding of FinCrime / Compliance domain.
Proven experience leading complex multi-team implementations.
Analytical background and strong pattern recognition ability to understand new problems by drawing parallels to prior implementations.
Excellent stakeholder management across technical operations compliance and partner domains.
Ability to create clarity structure and momentum in ambiguous environments.
Strong SQL skills.
Strong written documentation habits.
Nice-to-have
Experience with onboarding/KYC vendors data integrations or real-time decisioning platforms.
Knowledge of modern AI/ML models how they work and fit enterprise environments.
Additional Information :
Base salary: 115-150000 (based on experience & interview outcomes)
Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
