Residence Associate

Benefits & Perks: We offer an array of total rewards to recognize loyalty longevity and passion for the work we do:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical dental and prescription medication subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA HBB Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships and incentives
• Reduced rates for YMCA HBB Child Care Camp and Child & Youth programs (subject to eligibility)
• Mental Health on Demand (MHOD) Program
• Opportunities for career advancement

Position Overview
At the YMCA of Hamilton Burlington Brantford we believe it is through the power of our people that the Y Saves Lives.

Residence Associate plays an essential role in supporting a safe respectful and well-managed housing environment for men accessing the YMCA Mens Residence and Transitional Living Program. Reporting to the General Manager Residence Operations the Residence Associate is a front-line resident-facing position responsible for supporting daily residence operations administrative functions and resident services. This role acts as a key point of contact for residents internal YMCA departments and external partners ensuring residence policies safety standards and program expectations are consistently upheld.

Residence Associate is expected to work from a trauma-informed anti-oppressive and person-centered lens demonstrating professionalism empathy sound judgment and accountability within a communal living environment.

This is a part-time position requiring flexible availability including early mornings (open shifts) evenings weekends and holidays.

What Youll Do:
Front-Line Residence & Resident Support

• Serve as a primary point of access for residents providing professional respectful and responsive service.
• Support day-to-day residence operations to maintain safety order and compliance with residence policies.
• Respond appropriately to resident concerns incidents and conflicts escalating to leadership when required.
• Support in cash handling move-ins move-outs lock-outs key distribution and unit access procedures.
• Enforce residence rules and community standards consistently and fairly.
• Engage in daily positive interactions with residents to support community wellbeing.

Administrative & Systems Support

• Complete accurate data entry and documentation using AVOCADO and paper-based systems.
• Maintain resident files logs mail distribution and filing systems.
• Support residence submission of applications for interview for the Transitional Living Program.
• Support tracking logging and completion of required metrics and operational data.
• Assist with food bank coordination distribution and documentation in our daily communication log as required.

Program & Operational Support

• Provide administrative and operational support to the Residence Support Navigator and General Manager.
• Assist in ensuring residence processes documentation and compliance requirements are followed.
• Communicate and coordinate with internal departments including Facilities Security Finance and Programs.
• Monitor shared spaces and report maintenance safety or cleanliness concerns.
• Support audits inspections and compliance-related activities as required.
• Support resident mental health and wellbeing by connecting individuals to appropriate resources exercising sound judgment and maintaining confidentiality.

Professional Practice & Communication

• Communicate clearly respectfully and professionally with residents staff and community partners.
• Demonstrate appropriate empathy while maintaining professional boundaries.
• Document incidents interactions and concerns accurately and in a timely manner.
• Uphold YMCA values confidentiality standards and organizational policies at all times.

What Youll Bring:

• Post-secondary education (completed or in progress) in Social Service Work Social Work Psychology Social Psychology Criminology Policing or a related human services or justice-focused field.
• Experience working in housing shelter case management justice or community-based social services (preferred).
• Strong interpersonal skills and ability to work effectively with diverse populations.
• Ability to exercise sound judgment and respond appropriately in challenging situations
• Strong organizational and administrative skills with attention to detail
• Ability to work independently and collaboratively as part of a team
• Comfort working in a fast-paced communal living environment
• Willingness to learn and use AVOCADO and other data management systems
• Commitment to trauma-informed anti-oppressive and person-centered practice.

This position requires a commitment to the YMCA HBB mission and core values of: Inclusion Caring Honesty Respect and Responsibility as well as a commitment to building developmental assets in children and adults.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of HamiltonBurlingtonBrantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required in addition to a Police Records Check to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis and the offence(s) if any is considered in the decision-making process in relation to the requirement of working with children; therefore not eliminating all candidates with a record from being offered a position.

Organizational Overview
As one of the largest charitable community service organizations in Canada the YMCA of HamiltonBurlingtonBrantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children youth and adults the YMCA HBB connects people to life-building opportunities to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA HBB works collectively with community partners that share the YMCA HBBs determination in strengthening the foundations of community for all people.

Inclusion Diversity Equality and Accessibility
The YMCA of HamiltonBurlingtonBrantford is committed to creating an inclusive diverse equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous 2SLGBTQIA BIPOC and Disabled communities to apply.

If you need any accommodation throughout the recruitment process please do not hesitate to contact our People Leadership and Culture Department at

Ready to Make a DifferenceThis is your chance to play a critical role in shaping a thriving inclusive workplace where employees feel supported and empowered. If youre passionate about people and excited to lead impactful initiatives we want to hear from you!

Required Experience:

IC