Customer Success Product Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
CAE is a high technology company at the leading edge of digital immersion providing solutions to make the world a safer flight services business delivers software solutions to more than 150 airline customers.
Here are fewreasons why folks love workingat CAE!
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Work in a collaborative environment
Be part of ahigh-performanceteam
Your Role & Main Responsibilities
Responsibilities:
Acts as Second Level support for Global customers in the Flight Service organizations. Supporting Crew Manager product solutions.
Responsible for the analysis replication and resolution of medium to high complex problems at multiple layers (application environment database networking) in a high availability environment using advanced software and diagnostics tools.
Provides support to both application front and back-end as well as recommends best business practices to customers on the application usability and system maintenance.
Acts as a liaison with multiple teams across the organization including Development Product and Account Teams ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests. Responsible for the account management of certain airlines which represents the primary point of contact for that airline from a problem resolution perspective.
For Flight Service organization applies technical knowledge which involves Windows Server operating system UNIX and Citrix platforms. Must have basic knowledge of PL/SQL Oracle and RDBMS Scripting Unix shell script knowledge to resolve complex software problems.
Works under general supervision with few direct instructions decisions are frequently reviewed.
May include On-Call work on a 24x7 basis for critical and high severity issues.
Decisions and actions have an impact on the success of a team or department.
May provide training to other colleagues and new hires.
Other potential engagements in other work areas within the company.
Requirements:
Bachelors degree or above.
An analytical and troubleshooting mindset is a requirement.
Previous Customer Support experience (3-5 years)
Windows/Unix(Solaris) usage familiarity is desired.
Knowledge and expertise in PL/SQL Oracle database UNIX shell script LINUX Operation system Windows operation system.
C and JAVA coding background is desired.
Excellent communication skills in English (oral and written).
Must be organized able to multi-task and prioritize daily workload.
Airline/Crew Management background is a Must.
Familarity with AWS environment.
About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
