Housekeeping Office Clerk-Full Time-Silver Legacy

Under the direction of the Executive Housekeeper Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

• Responsible for updating and tracking room status in the computer system and entering statistics on rack format log sheets

• Advice the front desk and engineering departments of special heavy duty cleaning of rooms inform housekeeping personnel of special cleaning assignments

• Ensure that the Executive Housekeeper Assistant Executive Housekeepers and Supervisors are advised of group VIP and pre-registered arrivals special requests from guests out of order rooms etc.

• Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls

• Coordinate all maintenance requests between supervisors locksmith and engineering departments

• Track and record all loaned items generate a report of missing items for the Executive Housekeeper

• Prepare daily volume reports listing occupied rooms vacant/dirty rooms due outs number of suites and swing shift duties completed

• Recording all sick calls late calls and early outs

• Perform related duties as assigned by supervisor

• Previous housekeeping; telephone; and computer experience is recommended but not required
• Strong verbal and written communication skills

• Regular punctual and predictable attendance and ability to work flexible hours including overtime which may be required

• Ability to maintain confidentiality of sensitive information
• Understand and comply with all company and departmental rules and regulations policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Required for the position Bilingual in English/Spanish

• Frequent standing/walking/sitting for extended periods

• Work area is indoors and subject to variable temperatures

• May be subject to smoking environment moderate noise and bright lights

• Frequent grasping reaching bending twisting telephone use

• Occasional carrying kneeling squatting handling sorting filing lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.