Senior Executive MIS

Pasay City - Philippines

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Setup: Hybrid

Work Location: MOA Pasay

Function: MIS

Required Educational Attainment:

Finished at least 2 years in college without any back subjects

Required Experience:

At least 1 year of experience doing reports and analytics and payroll in the BPO industry

Responsibilities:

Regularly track vital performance indicators (KPIs) within the Management Information System (MIS) such as call and chat volumes agent availability and adherence to service levels.
Establish and oversee real-time alerts for any variations from set performance benchmarks responding swiftly to address potential concerns.
Efficiently allocate resources including agents and queues to guarantee optimal coverage during both peak and off-peak periods.
Examine both real-time and historical data to uncover trends anomalies and areas ripe for improvement offering strategic recommendations for enhancements.
Create and circulate real-time reports to stakeholders delivering valuable insights into current performance and possible challenges.

Work Setup: Hybrid Work Location: MOA Pasay Function: MIS Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 1 year of experience doing reports and analytics and payroll in the BPO industry Responsibilities: Regularly track v...