CDP Product expert

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Job Description

The Future Begins Here

At Takeda we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities we are meeting the need of patients our people and the planet.

Bengaluru the city which is Indias epicenter of Innovation has been selected to be home to Takedas recently launched Innovation Capability Center. We invite you to join our digital transformation this role you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takedas ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda and we welcome applications from all qualified candidates. Here you will feel welcomed respected and valued as an important contributor to our diverse team

About the role:

As a Techno-Functional Lead in the Customer Data Platform (CDP/Data 360) space within the Plasma-Derived Therapies (PDT) business unit you will serve as the bridge between business stakeholders and technical teams while also driving the end-to-end technical architecture of CDP solutions. This role combines deep expertise in Salesforce Data 360 and Salesforce Marketing Cloud with strong product ownership and business analysis capabilities.

You will be responsible for gathering and translating business requirements into scalable compliant and high-performing data solutions including data ingestion identity resolution data modeling segmentation and activation. You will design and implement scalable data models lead Agile delivery ensure process compliance and oversee cross-functional collaboration to ensure robust secure and efficient solutions.

This role directly contributes to PDTs ability to harness enterprise data effectively enhance decision-making enable personalization and strengthen competitive advantage in an ever-changing business/technological landscape This position will align to the External Experience chapter of the ICC and report to the PDT Delivery Lead for strategic direction as well as day-to-day management.

How you will contribute:

• Own end-to-end CDP solution design planning and execution strategy.
• Lead requirements gathering sessions and translate business needs into user stories use cases workflows and technical specifications.
• Manage product backlog prioritize features and support roadmap planning and PI planning activities.
• Design scalable data models and build ERD diagrams aligned to business objectives.
• Architect and configure data ingestion data mapping identity resolution segmentation and activation within Salesforce Data Cloud.
• Enable and support Salesforce Marketing Cloud automations including segmentation logic and SSJS scripting.
• Assess technical impacts resulting from evolving functional requirements and conduct impact analyses.
• Drive UAT efforts including test case development execution defect triage and resolution.
• Create and manage GxP documentation and change controls to ensure regulatory compliance.
• Collaborate closely with business stakeholders developers architects testers validation teams and external vendors.
• Ensure quality performance security and adherence to best design standards.
• Maintain comprehensive documentation for architecture configurations and development processes.
• Lead daily scrum calls and facilitate cross-functional coordination to ensure timely delivery.
• Continuously optimize internal processes and contribute to innovation and process improvements.

ACCOUNTABILITIES

• Product Vision & Strategy

• Define andmaintainthe product vision for Salesforce Data Cloud aligned with PDT business goals and customerneeds

• Influence Salesforce product roadmaps and advocate for PDT-specific requirements

Backlog & Roadmap Management

• Own and prioritize the product backlog epics and user stories with clear acceptancecriteria

• Develop and communicate sprint goals and release plans across agile teams.

• Cross-Cloud Integration

• Coordinate with other Product Owners to ensure seamless integration across Salesforce clouds (Marketing Health Loyalty Service)

• Stakeholder Engagement

• Serve as the voice of the customer and frontline users throughout the deliverylifecycle

• Prepare and present product roadmaps specifications and performance metrics tostakeholders

• Operational Excellence

• Oversee proactive monitoring issue resolution and RCA follow-through for Data Cloudenvironments

• Ensure compliance with privacy and regulatory standards through feature awareness and release planning.

• Continuous Improvement

• Identifyopportunities to simplify automate andconsolidatedata operations across businesslines

• Lead UAT and ensure new capabilities meet defined acceptance criteria.

Technical/Functional (Line) Expertise

• Deep and functional understanding ofDigital Omnichannelengagement processes needs capabilities compliance needs etc.

• Deep understanding of current technology topics ( products (Data Cloud Marketing Cloud & Marketing Cloud Personalization) and platformsDigital Marketingand CRM productsmicro-service architectures automation and API integration);

• Strong knowledge of software development lifecycle and experience in Agile methodologiesand tools(e.g. Jira Confluence Miro etc.).

Leadership

• A strategic mindset able to see the big picture and able to create and articulateourcustomer experiencevision

• Able to influence peers and other leaders on overall strategy (vision capabilities platform providers roadmap)

• Able to create atechnology roadmapand to lead a team towards this technologyroadmap

• Empowerment of direct reports in the creation of strategiccustomer experiencecapabilities whilst fostering a high performing team focusedarounda life-long-learning culture

• Strong communicationskills withabilityto articulate andoptimizedesign based on the valuetothe user and the business.

Decision-makingand Autonomy

• Ability to make autonomous decisions in the best interest of serving the needs of business andTakeda

• Ability to connect orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive businessvalue

• Able to influence stakeholders in a complexorganization withabilityto ensure delivery and maintenance ofcustomer experiencesolutions at all levels of theorganization

Interaction

• Able to clearly communicate and foster alignment across all levels of theorganization

• Isrequiredto build strong working partnerships with Business leaders and DDT team.

• Build strong cross-functional relationships with team members from multiple functions and teams ( Enterprise ArchitectsICSChapter Leads etc.)

• Able to strongly influence around the adoption andutilizationofcustomer experiencesolutions acrossBUs

• Strong ability to build externalpartnershipswith industry partners andsuppliers

• Be a trusted advisor to thebusiness.

Innovation

• Shape and innovate technology to be developed withinexternal experienceand applied across Takedas product teams businessunitsand globalfunctions;

• Function as a thought leader and evangelist for innovative technology includingperspectiveson starts ups and new innovativeproducts;

• Continually innovate to produce improvedexternal experienceproducts / services to support the needs of rapidly innovating product teams.

Complexity

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all worldregions;

The role must set up and continuously shape development of innovativeproduct roadmapwithinDonor Experienceecosystem third-party vendors and across Takeda stakeholders

Minimum Requirements/Qualifications:

• Bachelors degree in Computer Science Information Technology Software Engineering or related field required.
• 810 years of experience working with Salesforce Data Cloud MarketingCloudPersonalization Mulesoftand related products
• 810 years of experience in Business Analysis or Product Ownership roles.
• Hands-on experience with data ingestion data mapping identity resolution and segmentation.
• Strong expertise in data modeling and complex SQL.
• Experience working with APIs and system integrations.
• Hands-on experience with Salesforce Marketing Cloud including automation and segmentation.
• Expertise in Agile methodologies including backlog prioritization roadmap development and PI planning.
• Strong SDLC knowledge including validation and UAT support.
• Experience with Jira Confluence MSSQL MS Office and Figma.
• Excellent communication stakeholder management and leadership skills.
• Demonstrate ability to interpret and work with data (e.g. dashboards reports data quality concepts) and understanding of AI/ML fundamentals to adapt to emerging technology trends identify opportunities for intelligent automation/insights within Salesforce and make data-informed decisions.
• Strong problem-solving skills and ability to work under pressure.
• Experience in agileand SAFEmethodologiesandsoftware development lifecycle; requirements Definition & AnalysisProduct Development & Delivery (e.g. MVP)Design Thinking Customer Experience (CX) and UI/UX Tools & MethodologiesBacklog Epic & Story Management.
• Strong communicationskills with ability to articulate andoptimizedesign based on the value to the user and the business lead ideationsessionsandworkshops;
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.
• Proficiencywith Microsoft Office suite (e.g. Word Excel PowerPoint Project Outlook).
• Ability to write and speak in the English language.

Preferred requirements:

• Salesforce Data Cloud Accredited Professional certification.
• Salesforce Marketing Cloud certification.
• Regulatory knowledge of GxP systems and change control processes.
• Familiarity with DevOps practices and CI/CD pipelines.
• Experience with tools such as Marketing cloud personalization and Google Analytics
• Strong understanding of marketing automation concepts and customer journey orchestration.
• Experience working in regulated healthcare or life sciences environments.
• Hands-on experience providing support for validation testing and resolving issues that arise during the process.
• MastersDegree
• SalesforceHealthCloud
• Experience with analytical tools (PowerBI/Databricks)

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary Performance Annual Bonus
• Flexible work environment including hybrid working
• Comprehensive Healthcare Insurance Plans for self spouse and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity Equity and Inclusion Programs
• Reimbursements Home Internet & Mobile Phone
• Employee Referral Program
• Leaves Paternity Leave (4 Weeks) Maternity Leave (up to 26 weeks) Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. Were not just transforming our company; were improving the lives of millions of patients who rely on our medicines every day.
• As an organization we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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